Zendesk
PremiumAdd tags to new Zendesk tickets based on MonkeyLearn classification
Want to save precious time for your customer support team and automate support ticket classification and tagging? Once set up, this integration will automate ticket tagging and classification with MonkeyLearn. Every time a new ticket arrives in your Zendesk account, MonkeyLearn will classify the content (subject + body) to automatically tag the ticket.
Want to save precious time for your customer support team and automate support ticket classification and tagging? Once set up, this integration will automate ticket tagging and classification with MonkeyLearn. Every time a new ticket arrives in your Zendesk account, MonkeyLearn will classify the content (subject + body) to automatically tag the ticket.
- When this happens...
New Ticket in ViewTriggers when a new ticket is added to a view.
TriggerPollingZapier checks for new data every 15 min on the Free plan - automatically do this!Add Tag(s) to Ticket
Add one or more tags to an existing ticket.
ActionWriteCreate a new record or update an existing record in your app.
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New Group
Triggers when a new group is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planWho can view suspended tickets
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew View
Triggers when a new view is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNameRequired
Details
Notes
Tags
Domain Names
External Id
Group Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Comment body
Comment format
Should the Comment be public?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
Name
Details
Notes
Tags
Domain Names
External Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.UserRequired
Name
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Ticket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
NameRequired
Details
Notes
Tags
Domain Names
External Id
Group Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
New Organization
Triggers when a new organization is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planTicket (Required for non-admins)
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew User
Triggers when a new user is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planUserRequired
user_delete_copy
Permanent Deletion
user_delete_test_copy
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
CommentRequired
Should the comment be public?
FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Subject
Assignee
Group
New status
New Comment to add to the Ticket
New Comment format
Should the new Comment be public?
Tags
Additional Tags
Remove Tags
Type
Priority
Submitter
Brand
External ID
Requester
Sharing Agreements
Ticket form
Collaborators
Collaborator Emails
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appInfo
Type
ActionThis is an event a Zap performs.SearchFind existing data in your appTicket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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- Create new Jira Service Management requests from new Zendesk tickets
- Create new Zendesk tickets from parsed emails by Zapier
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- Create Zendesk tickets from new Landbot activated blocks
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- Create Zendesk tickets for new Salesforce records
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- Create tickets in Zendesk for every new form submission in HubSpot
- Add cards to Pipefy from new Zendesk tickets
- Create or update contacts in Keap for new users in Zendesk
- Create Zendesk tickets from new Discord channel messages
- Create issues in Jira Software Cloud from new Zendesk tickets
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- Create Zendesk tickets from new Squarespace Forms form responses
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- Create Zendesk tickets from new SurveyMonkey responses
- Create users on Zendesk for new Google Ads leads
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- Create Zendesk tickets for new Stripe disputes to streamline support management
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- Create Zendesk tickets from new SurveyGizmo responses
- Create Zendesk tickets from new Google Forms responses
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- Create a Zendesk ticket from a Wufoo form entry
- Post new Zendesk tickets to Slack messages
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- Create Zendesk tickets for new Twilio sms messages
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- Create ChatGPT conversations for new Zendesk tickets
- Trigger phone calls in Twilio for new Zendesk tickets
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- Create Zendesk tickets for new Appointlet scheduled meetings
- Update Zendesk tickets when new SurveyMonkey responses with answers are received
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- Add enriched Zendesk ticket information to a Google sheet using ChatGPT to categorize a conversation
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