Note: the assignee must be in the default group (or specific group selected below) else an error will occur.

You can add emails of non-Zendesk users here as Collaborators.

Assign this ticket to a group.

To set the Requester, you must specify the Requester Name in this field AND the Requestor Email in the next field.

To set the Requester, you must specify the Requester Email in this field AND the Requestor Name in the previous field.

A comma separated list of tags.

Only available for tickets with a Type of "task."

If selected, this person will be set as the submitter of the ticket. Defaults to the Requester.

If selected, this will set the form to render for this ticket. Note: this is only applicable for Zendesk enterprise accounts.

Note: Only for Zendesk customers on plans with multi-brand support. More info here

Choose which ticket to update.

Choose which organization to update. Looked up by ID.

Must be unique. Zendesk does not allow duplicate organizations with the same name.

In this field you can store any details about the organization. e.g. the address

In this field you can store any notes you have about the organization.

Comma-separated list of tags you want to apply to the new organization.

Comma-separated list of domain names to automatically associated with this organization (format: "zapier.com, google.com").

A unique external id, you can use this to associate organizations to an external record.

Options: "true" or "false". End users in this organization are able to see each others tickets.

Options: "true" or "false". End users in this organization are able to see each others comments on tickets.

Choose which user to update. Looked up by ID.

Must be unique. Zendesk does not allow duplicate users with the same email address.

In this field you can store any notes you have about the user.

Phone number for this user (format: +1 (555) 123-4567).

Comma-separated list of tags you want to apply to the new user.

Can be one of the following: "end-user", "agent", or "admin". Defaults to "end-user" if set and not one of those values.

Assign this user to an organization.

A unique external id, you can use this to associate organizations to an external record.

Specify if you know this user is who they say they are?

Write a search string to determine how we'll look up the agent in Zendesk. For more information, visit the Zendesk docs.

Write a search string to determine how we'll look up the organization in Zendesk. For more information, visit the Zendesk docs.

Write a search string to determine how we'll look up the user in Zendesk. For more information, visit the Zendesk docs.

Write a search string to determine how we'll look up the ticket in Zendesk. For more information, visit the Zendesk docs.

Note: the assignee must be in the default group (or specific group selected below) else an error will occur.

You can add emails of non-Zendesk users here as Collaborators.

Assign this ticket to a group.

To set the Requester, you must specify the Requester Name in this field AND the Requestor Email in the next field.

To set the Requester, you must specify the Requester Email in this field AND the Requestor Name in the previous field.

A comma separated list of tags.

Only available for tickets with a Type of "task."

If selected, this person will be set as the submitter of the ticket. Defaults to the Requester.

If selected, this will set the form to render for this ticket. Note: this is only applicable for Zendesk enterprise accounts.

Note: Only for Zendesk customers on plans with multi-brand support. More info here

Vat Treatment is exclusive for UK Edition. The field must be left empty for other editions.

This is how the name will appear on the invoices you create for your customers.

Enter the index of the custom field in the first text box and its corresponding value in the second text box.

Enable portal for your customer

Use a search step to get the customer to update. We will only update the fields you provide. Leave all others untouched.

This is how the name will appear on the invoices you create for your customers.

Enter the index of the custom field in the first text box and its corresponding value in the second text box.

Choose the ticket to watch for activity (audits). Shows recent tickets.

Must be unique. Zendesk does not allow duplicate organizations with the same name.

In this field you can store any details about the organization. e.g. the address

In this field you can store any notes you have about the organization.

Comma-separated list of tags you want to apply to the new organization.

Comma-separated list of domain names to automatically associated with this organization (format: "zapier.com, google.com").

A unique external id, you can use this to associate organizations to an external record.

End users in this organization are able to see each others tickets.

End users in this organization are able to see each others comments on tickets.

Choose which ticket to update.

A list of tags to add to the ticket.

Choose which ticket to update.

Note: the assignee must be in the default group (or specific group selected below) else an error will occur.

Assign this ticket to a group.

A comma separated list of tags.

If selected, this person will be set as the submitter of the ticket. Defaults to the Requester.

Must be unique. Zendesk does not allow duplicate users with the same email address.

In this field you can store any notes you have about the user.

Phone number for this user (format: +1 (555) 123-4567).

Comma-separated list of tags you want to apply to the new user.

Can be one of the following: "end-user", "agent", or "admin". Defaults to "end-user" if set and not one of those values.

Assign this user to an organization.

A unique external id, you can use this to associate organizations to an external record.

Specify if you know this user is who they say they are?

Write a search string to determine how we'll look up the group in Zendesk. For more information, visit the Zendesk docs.

Write a search string to determine how we'll look up the ticket in Zendesk. For more information, visit the Zendesk docs.

Write a search string to determine how we'll look up the organization in Zendesk. For more information, visit the Zendesk docs.

Must be unique. Zendesk does not allow duplicate organizations with the same name.

In this field you can store any details about the organization. e.g. the address

In this field you can store any notes you have about the organization.

Comma-separated list of tags you want to apply to the new organization.

Comma-separated list of domain names to automatically associated with this organization (format: "zapier.com, google.com").

A unique external id, you can use this to associate organizations to an external record.

End users in this organization are able to see each others tickets.

End users in this organization are able to see each others comments on tickets.

Write a search string to determine how we'll look up the user in Zendesk. For more information, visit the Zendesk docs.

Must be unique. Zendesk does not allow duplicate users with the same email address.

In this field you can store any notes you have about the user.

Phone number for this user (format: +1 (555) 123-4567).

Comma-separated list of tags you want to apply to the new user.

Can be one of the following: "end-user", "agent", or "admin". Defaults to "end-user" if set and not one of those values.

Assign this user to an organization.

A unique external id, you can use this to associate organizations to an external record.

Specify if you know this user is who they say they are?

Use a search step to get the invoice to apply the payment.

Payment_mode.

Enter your add on code and the corresponding quantity.

You can either select the Customer or enter the Customer details.

Enter the index of the custom field in the first text box and its corresponding value in the second text box.

Will not be shown to the customer.

Enter the index of the custom field in the first text box and its corresponding value in the second text box.

Display name of the customer.

Email of the customer.