ConditionalVisibility

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Business tips

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What does customer support entail, and how can you effectively manage it all? Here we'll offer tips for small businesses looking to supercharge their customer support.

5 customer support channels & when to use each one | Zapier

Customer support used to be easy. Not that the questions and problems were simple to solve, but at least you could be sure every customer who needed help would walk into your store—as that was the only place they'd expect support.

Learn how to support your customers where they need it.

5 customer support channels and when to use each one

If you're collecting data via form software like Typeform, often you want to create follow-up items. This Typeform-Trello integration automatically creates new Trello cards when someone completes your Typeform form.

Typeform helps you ask awesomely online! If you ever need to run a survey, questionnaire, form, contest etc. Typeform will help you achieve it beautifully across all devices, every time, using its next generation platform.

Typeform

New Entry

Retrieves ALL file(s) of a given form that are uploaded as part of form submission.

Retrieve ALL Files

Lookup Responses

Create an Empty Form

Duplicates an Existing Form

Update Dropdown, Multiple Choice or Ranking Question Options

Custom Actions (Beta)

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

API Request (Beta)

Trello is a team collaboration tool that lets you organize anything and everything to keep your projects on task.

Trello

New Board

New Card

Triggers when a Card is archived in Trello.

New Card Archived

Triggers when a Comment is added to a Card in Trello.

New Comment in Card

Triggers when there is activity in Trello.

New Activity

Triggers when a Card is moved to a List in Trello, [inside the same Board](https://zapier.com/apps/trello/help#common-problems-trello#not-triggering-on-card-moved-to-list-when-a-card-is-moved-from-another-board).

Card Moved to List

Triggers at a specified time before a card is due.

Card Due

Triggers when a Card is updated in Trello.

Card Updated

Triggers when a new checklist is created in Trello.

New Checklist

Triggers when a new label is created in Trello.

New Label

Triggers when a label is added in a Trello card.

New Label Added to Card

Triggers when a new list on a board is added.

New List

Triggers when a new member joins a board.

New Member on Board

Triggers when you get a new notification in Trello.

New Notification

Finds a label on a particular board by name.

Find Label on Board

Finds a list on a particular board by name.

Find List on a Board

Finds a checklist on a particular board or card by name.

Find Checklist

Finds a checklist item on a particular checklist by name.

Find Checklist Item

Finds a board in your Trello organization by name.

Find Board

Finds a card in your Trello organization by name, given a specified board and list. Does not search archived cards.

Find Card

Finds a member in your Trello organization by name.

Find Member

Find or Create Label

Find or Create List on a Board

Find or Create Checklist

Finds or creates a specific organization board.

Find or Create Board

Finds or creates a specific organization card.

Find or Create Card

Create Checklist Item in Card

Add Member to Board

Create Board

Adds a new card on a specific board and list.

Create Card

Archive Card

Adds one or more attachments to a specific card.

Add Attachment to Card

Adds an existing label to a specific card.

Add Label to Card

Moves a specific card to a list on a specific board.

Move Card to List

Adds one or more members to a specific card.

Add Members to Card

Update a card's name, description, due date, or position in list.

Update Card

Adds a new (or existing) checklist to a card.

Add Checklist to Card

Closes a board without permanently deleting it.

Close Board

Create Comment

Completes an existing checklist item in a card.

Complete Checklist Item in Card

Copy Board

Delete Checklist in Card

Create Label

Create List

Remove Label From Card

Create Trello cards from new Typeform responses

When customers ask questions or report problems you cannot afford a delay in sorting out those problems. Use this Zapier integration to keep Zendesk and GitHub aligned by matching new tickets directly to new issues. Your customers will thank you when you respond faster every time.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Zendesk

New Group

Triggers when a new ticket is added to a view.

New Ticket in View

Triggers when a new ticket is created. Optionally select an organization.

New Ticket

Triggers when a one or more tags are added to a user.

Tag Added to User

Triggers when a new organization is created.

New Organization

Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

Recent Ticket

Triggers when there is activity (an audit) on a specific ticket. Non-admins can only watch one ticket per Zap.

New Action on Ticket

Triggers when an existing ticket is updated.

Updated Ticket

New User

New View

Find an Agent

Finds an existing ticket. With line item support for multiple tickets resulting from a query.

Find Ticket(s)

Find a Group

Find Latest Comment

Find an Organization

Find a Ticket

Find a User

Finds a ticket, or creates one if none are found.

Find or Create Ticket

Finds a organization, or creates one if none are found.

Find or Create Organization

Finds a user, or creates one if none are found.

Find or Create User

Deletes the user and associated records from the account.

Delete User

Create Organization

Remove one or more tags from an existing ticket.

Remove Tag(s) from Ticket 

Create Ticket

Attach File to Ticket

Add Comment to Ticket

Add one or more tags to an existing ticket.

Add Tag(s) to Ticket

Update Organization

Update an existing ticket status or add comments.

Update Ticket

Update User

Create User

GitHub is the perfect place to share code and work collaboratively on private and open source software.

GitHub

New Branch

Triggers when you add a new collaborator.

New Collaborator

Triggers when a new comment on a commit is created.

New Commit Comment

New Commit

Triggers when anything happens on a repo.

New Repo Event

Triggers when you add/star a gist (public or private).

New Gist

Triggers when anything happens from or to you, on any repo.

New Global Event

New Issue

Triggers when your Github username is mentioned in a Commit, Comment, Issue or Pull Request.

5 customer support channels and when to use each one

Learn how to support your customers where they need it.

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