Connect Freshdesk and Microsoft Outlook to unlock the power of automation
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Set up your first integration
Quickly connect Freshdesk to Microsoft Outlook with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Freshdesk with Microsoft Outlook - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.
Add your action
An action happens after the trigger—such as "Add Attendees to Calendar Event" in Microsoft Outlook.
You’re connected!
Zapier seamlessly connects Freshdesk and Microsoft Outlook, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerInstant - New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerInstant - Update Contact
Triggers when a user is updated.
Try ItTriggerInstant - NameRequired
- Description
- Notes
- Domains
ActionWrite
- New Contact
Triggers when a new customer is created.
Try ItTriggerInstant - Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
ActionWrite
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Practical ways you can use Freshdesk and Microsoft Outlook
Send email alert for new Freshdesk tickets
When a new ticket is created in Freshdesk, Zapier notifies Microsoft Outlook by sending an email. This helps customer support teams stay on top of issues by ensuring timely ticket acknowledgment and response.
Customer Support Ops
Add Freshdesk ticket updates as calendar events
Whenever a ticket is updated in Freshdesk, Zapier creates or updates a corresponding calendar event in Microsoft Outlook. This ensures IT teams have clear timelines for task tracking and resolution.
ITCreate Freshdesk tickets based on flagged emails in Outlook
When an email is flagged in Outlook, Zapier creates a new Freshdesk ticket. This is useful for marketing teams who need to prioritize customer outreach tasks or address critical marketing queries across departments.
Marketing & Marketing OpsLearn how to automate Freshdesk on the Zapier blog
Learn how to automate Microsoft Outlook on the Zapier blog
Frequently Asked Questions about Freshdesk + Microsoft Outlook integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and Microsoft Outlook
How can I integrate Freshdesk with Microsoft Outlook?
You can integrate Freshdesk with Microsoft Outlook using our platform by setting up triggers and actions. For instance, when a new ticket is created in Freshdesk, a corresponding action can automatically create an event or send an email in Microsoft Outlook.
What triggers are available for use with Freshdesk and Outlook integration?
Triggers you can use include the creation of new tickets, updates to existing tickets, or changes in ticket status within Freshdesk. These triggers can prompt actions such as sending emails or creating calendar events in Outlook.
What actions can be performed in Microsoft Outlook through the Freshdesk integration?
Actions that can be automated in Microsoft Outlook include sending emails, creating calendar events, or updating contact information, all initiated from specific activities occurring in Freshdesk.
Is it possible to update a calendar event in Outlook when a ticket status changes in Freshdesk?
Yes, you can set up a trigger to update an existing calendar event in Outlook whenever there is a change in ticket status within Freshdesk. This ensures your schedule reflects the latest support activities.
Can I automate email responses using the integration between Freshdesk and Outlook?
Absolutely. You can configure the integration so that when specific triggers occur, such as receiving a new customer inquiry on Freshdesk, an automated email response is sent out via Outlook.
How do I ensure contacts are updated across both platforms?
You can sync contact information by setting certain actions to update contact details in Microsoft Outlook whenever there's an addition or modification made within Freshdesk.
Are there limitations on the number of triggers I can set up for this integration?
There might be limitations depending on your subscription plan. However, generally speaking, you can set multiple triggers across various scenarios to ensure seamless operation between Freshdesk and Outllook.
