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8 min read

How to Use a Customer Feedback Database to Turn Insights into Action

By Eileen Ruberto · February 8, 2018
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Eileen Ruberto

Eileen Ruberto is a Senior UX Researcher at Zapier. She lives with her partner and their occasionally fluffy dog in Portland, OR. She is pretty good at karaoke.

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A Zap with the trigger 'When I get a new lead from Facebook,' and the action 'Notify my team in Slack'