Jira Service Management—not to be confused with Jira Software—is a purpose-built platform for IT, dev, and service teams that need to respond to incidents and resolve customer issues fast.

While Jira Service Management already helps teams quickly resolve customer tech issues, automation can manage some of the busy work that comes with managing Jira—unlocking a new level of speed. Here are some popular ways to automate Jira Service Management.

Table of contents

• Duplicate Jira requests in other project management tools

• Keep your team in the loop on each request

• Automatically create Jira requests from anywhere

• Connect Jira to pretty much any other app

Duplicate Jira Service Management requests in other project management tools

Your team might work primarily in Jira Service Management, but that doesn't mean every team in your company does. Sometimes, it can be helpful to duplicate Jira requests onto another platform—whether just for visibility or to bring in help from another team. 

These Zaps will help duplicate your Jira requests into another project management tool automatically, removing the need to copy and paste all of the request information.

Keep your team in the loop on each request

It's easy to get inundated by notifications these days. With different ones coming at you from different channels, it can be hard to know what to check and when. The best way to make sure your team doesn't miss anything is to bring those notifications to where the rest of your communication happens.

With the Zaps below, you can automatically notify your team via Slack message, email, or even text to make sure important notifications make it to the right place.

Automatically create Jira requests from anywhere

Creating Jira Service Management requests isn't hard, but it can be time-consuming. If you're collecting customer responses via form or email, then turning those responses into a Jira request, you're leaving a lot of time on the table that could go toward solving the actual issue.

With the Zap templates below, you can create Jira requests automatically from pretty much anywhere—whether that be a form response, an email, or even a Slack message.

Connect Jira to almost any other app

Zapier connects with a lot of apps. Thousands, actually! But if you use an app that doesn't have a Zapier integration, there's another option: webhooks. If your app has webhook functionality, you can use Webhooks by Zapier to connect it to Jira and automate just about anything you can imagine.

Resolve customer issues faster with automation

IT and dev teams have enough fires to put out—they don't need to spend their time with mundane work like copying and pasting information to create Jira requests. With Zapier, you can automate the busy work out of Jira Service Management and free your team up for more impactful work.