4 ways to automatically gather and track customer reviews

Nick Moore
Nick Moore / Published June 22, 2020

Customer reviews are important: 90 percent of people read at least one user review before even visiting a store, according to Mention. And those reviews are powerful. An even higher proportion of online shoppers—94 percent—will avoid a business altogether because of a negative review.

Reviews are essential for providing the social proof your potential customers need to make a purchase. But soliciting, gathering, and tracking all this feedback can take a lot of time and manual work.

That’s where Zapier comes in. Zapier connects user review tools and websites with your customer management, eCommerce, and newsletter tools. These workflows, which we call Zaps, can automate huge chunks of the user review process, letting you get more reviews with less effort.

Automatically invite users to leave reviews

One of the best times to get user reviews is right after your customer’s last interaction with you. If you’d like to know how buyers felt shopping on your online store, for example, you’ll want to get reviews right after they complete their order or pay.

These Zaps automatically invite users to leave a review after placing an order.

If your business runs more on contracts and invoices than online purchases, you can use these Zaps to reach out to customers after their payment processes.

It’s tempting to focus on what new customers think and feel. After all, making new sales is an important part of your business growth.

But it’s just as important—if not more important—to check in with your existing customers. Boosting customer retention by 5 percent led to increases in profit of between 25 and 95 percent, according to research by Frederick Reichheld of Bain & Co.

To increase retention, make sure you respond—and respond well—whenever your customers reach out to you for support or with questions. To see if you gave them what they needed, use these Zaps to invite reviews from forms, surveys, and support tickets.

Stay on top of new user reviews automatically

Businesses depend on feedback. But that doesn’t mean you should spend all day refreshing your page on G2 Crowd or Google My Business.

With these Zaps, you can track new reviews at a pace that works for you.

If your business is new or going through a pivot, you might want to keep a close eye on your reviews. These Zaps notify your team about new reviews instantly in team chat or email apps like Slack and Gmail.

Not every business needs this kind of instant feedback. If you’re more interested in how reviews change over time, these Zaps automatically track new reviews in Google Sheets.

The more you monitor and track your reviews, the more you’ll find feedback worth acting on. If you want to build a reputation for being a responsive business, use these Zaps to automatically create tasks in your project management tool as new reviews get posted.

Don't forget: Many of your users won’t leave reviews. In a survey focused on local businesses, GatherUp found that almost 36 percent of people never review companies after making purchases.

If you’re monitoring user reviews, those customers’ experiences are impossible for you to observe.

Use these Zaps to dig deeper and automatically track visitors, not just reviewers, for your G2 Crowd listing.

Track brand mentions across social media

A lot of your best feedback won’t even happen on review sites.

With Mention, you can monitor keywords related to your brand across the Internet. Once you add these Zaps, you can automatically send these notifications to tools like Slack and Gmail.

Harness your user reviews to grow your business

Social proof makes your business stand out. People rely on honest opinions, especially when they're on the fence about making a purchase. Don’t leave them without guidance.

With automation, you can encourage more user reviews and track them across different sites and tools. Your current users will have the chance to shape the growth of your business, and your future users will have all the testimonies they need.

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