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Amanda Cotter

Amanda Cotter is an Oregonian and Support Operations Manager at Zapier. When she's not working, she's usually at Disneyland, thinking about Disneyland, or planning Disney vacations for her friends.

Amanda's articles

Productivity tips
Actually, you don't want to speak to a manager. Here's why.
I, as a manager, am going to be much, much worse at helping you than my team is. If you want to know why you really, really don't want my help, please read on.
By Amanda Cotter

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4 min read
Productivity tips
5 insider tips on getting the best support experience
I've been doing support for tech companies for over a decade, and I've got a secret. A secret no one ever believes. Support staff really, really want to help you.
By Amanda Cotter

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10 min read
Business tips
5 tips for effective customer support during a crisis
I've been working in customer support for 10 years (more if you count my retail work during my time in school), and one thing I can say for sure is that people in customer support exude empathy. Like, ooze it. It makes sense.
By Amanda Cotter

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6 min read

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