Connect Google Drive and Zendesk to power AI-driven automation

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Launch your first automated workflow

Start with a template that brings Google Drive and Zendesk together. Build enterprise-grade automation in minutes.

Our most popular template

Create folders in Google Drive for new tickets in Zendesk
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Zendesk + Google Drive
Upload new PandaDoc sent documents to Google Drive as files
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Google Drive + Zendesk
Add comments to Zendesk tickets when Google Drive files are updated
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Google Drive + Zendesk
Create Asana tasks for new Klaviyo events and add them to project sections
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Google Drive + Zendesk
Create folders in Google Drive for new Zendesk tickets to organize and manage support requests efficiently
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Zendesk + Google Drive
Create and upload files for new Zendesk organizations in Google Drive
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Zendesk + Google Drive

Create folders in Google Drive for new tickets in Zendesk

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Zendesk + Google Drive

Upload new PandaDoc sent documents to Google Drive as files

Details

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Google Drive + Zendesk

Add comments to Zendesk tickets when Google Drive files are updated

Details

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Google Drive + Zendesk

Create Asana tasks for new Klaviyo events and add them to project sections

Details

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Google Drive + Zendesk

Create folders in Google Drive for new Zendesk tickets to organize and manage support requests efficiently

Details

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Zendesk + Google Drive

Create and upload files for new Zendesk organizations in Google Drive

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Zendesk + Google Drive

Move files in Google Drive for new users in Zendesk
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Zendesk + Google Drive
Create folders in Google Drive for new Zendesk tickets
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Zendesk + Google Drive

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Google Drive with Zendesk - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New File" from Google Drive.

Add your action

An action happens after the trigger—such as "Delete User" in Zendesk.

You’re connected!

Zapier seamlessly connects Google Drive and Zendesk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Drive
Trigger
Polling
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- Drive
- Folder
Trigger
Polling
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- File ID
  Required
- Convert to Document?
- File Name
- Drive
- Folder
Action
Write
- Drive
- Folder
- File
  Required
- Export Format
  Required
Action
Write
- Drive
- Parent Folder
- Folder Name
  Required
Action
Write

- Drive
- Folder
- File Name
  Required
- File Content
  Required
- Convert to Document?
Action
Write
- Drive
- Folder
- File to Replace
  Required
- File
  Required
- Convert to Document?
- File Name
- File Extension
- Idempotency_key
Action
Write

- Drive
- File_id
  Required
- Sharing Preference
  Required
- Organization Domain
Action
Write
- Drive
- Copy
- Folder
- File
- Name
- Description
- Starred
- Folder Color (RGB)
- Custom Properties
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
Retrieve Files from Google Drive
This action sends a GET request to the Google Drive API to retrieve a list of files based on specific query parameters.
Action
Write
- Drive
- Folder
- File ID
  Required
Action
Search
- Folder Name
  Required
- Search_type
- Drive
- Parent Folder
Action
Search
- Folder Name
  Required
- Search_type
- Drive
- Parent Folder
Action
Search or write
- Tags
  Required
Trigger
Polling
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- Organization
Trigger
Polling
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New Organization
Triggers when a new organization is created.
Trigger
Polling
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- Ticket (Required for non-admins)
Trigger
Polling
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- Important
- View
  Required
Trigger
Polling
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New View
Triggers when a new view is created.
Trigger
Polling
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- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Follow-up Source Ticket
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write

- Drive
- Folder
- Include Subfolders?
- Subfolder Depth Limit
- Include Deleted Files?
Trigger
Polling
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- Drive
- Folder
- Include_deleted
Trigger
Polling
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- Drive
- Folder
- File
  Required
- Confirm deletion
  Required
Action
Write
- Drive
- Folder
- File
  Required
- Convert to Document?
- File Name
- File Extension
- Idempotency_key
Action
Write
- File
  Required
- Drive
- Folder
  Required
Action
Write
- Drive
- Folder
- File
  Required
- Email Address
- Permission ID
Action
Write
- Shared Drive Name
  Required
- Theme ID
- Color RGB
- Background Image File ID
Action
Write
- File
  Required
- Drive
- Folder
Action
Write
- Drive
- Folder
- File to Replace
- File/Folder Name
- Rename Folder?
- Extension_copy
Action
Write
Delete File
This action will delete a file in Google Drive. You will need to provide the file ID.
Action
Write
- Drive
- File or Folder ID
  Required
Action
Search
- Filename
  Required
- Search_type
- Drive
- Folder
- File_types
Action
Search
- Filename
  Required
- Search_type
- Drive
- Folder
- File_types
- File
  Required
- Convert to Document?
- File Name
- File Extension
- Idempotency_key
Action
Search or write
New Group
Triggers when a new group is created.
Trigger
Polling
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- View
  Required
Trigger
Polling
Try It
- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
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- Organization
Trigger
Polling
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New User
Triggers when a new user is created.
Trigger
Polling
Try It
- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

For AI agents & developers

Use Google Drive and Zendesk with AI agents and code

Beyond Zap workflows. Call Google Drive and Zendesk actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Google Drive and Zendesk actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Copy File
Delete User

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Google Drive and Zendesk actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* google-drive / zendesk action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Practical ways you can use Google Drive and Zendesk

Archive resolved tickets in Google Drive.

Whenever a Zendesk ticket is marked as resolved, Zapier exports the ticket’s details as a document to a designated folder in Google Drive. This keeps a secure, organized record of customer interactions for future reference without manual effort.

Business Owner

Try it

Save new Zendesk ticket attachments to Google Drive.

When a new ticket is submitted in Zendesk, Zapier saves any attached files to a specific folder in Google Drive. This ensures all ticket-related documents are stored centrally and are easy to access, reducing ticket handling time.

Customer Support Ops

Try it

Store user permission changes from Zendesk in Google Drive.

Zapier logs every user role or permission change in Zendesk by creating a timestamped document in Google Drive. This provides a reliable audit trail to streamline compliance and security monitoring.

Try it

Learn how to automate Google Drive on the Zapier blog

Learn how to automate Zendesk on the Zapier blog

Make work flow with AI

Level up your Google Drive to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Google Drive + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Google Drive and Zendesk

How do I set up a Google Drive and Zendesk integration?

To set up an integration between Google Drive and Zendesk, you need to connect both apps with our platform. First, authenticate your Google Drive and Zendesk accounts. Then, create triggers based on actions in either app, such as when a new file is added to Google Drive or a new ticket is created in Zendesk. Finally, define the corresponding actions that should occur in the integrated app.

Can I automatically attach Google Drive files to Zendesk tickets?

Yes, once you've set up the integration, you can create a trigger for new files uploaded to a specific folder in Google Drive. The action can be configured to automatically attach these files to corresponding tickets in Zendesk.

What types of triggers are available for this integration?

For this integration, you can set triggers like 'New File' in Google Drive or 'New Ticket' in Zendesk. These triggers will initiate automated workflows based on your defined criteria.

Is it possible to create a new folder in Google Drive when a Zendesk ticket is closed?

Absolutely. You can utilize our platform to set up an action where closing a ticket in Zendesk automatically creates a corresponding folder in Google Drive for organizing related files.

Are there any limitations when integrating Google Drive with Zendesk?

While integrating both services allows for many automated actions and triggers, some limitations might include API rate limits or specific actions unsupported by either platform's API. It's essential to review their documentation for any restrictions.

How can I ensure data security during the integration process?

We support OAuth2 authentication protocols for both Google Drive and Zendesk integrations. This ensures that your credentials are secure and that we only have access to the necessary data required for automation.

What should I do if my integration workflow fails?

If your workflow encounters an error or fails to execute as expected, check the task history on our platform for any error messages. This will help diagnose whether there's an authentication issue or a problem with one of your trigger-action configurations.

About Google Drive

Google Drive is Google's file sync app that lets you store all of your files online alongside your Google Docs documents, and keep them synced with all of your devices.

Learn moreLearn moreHelpHelp

Related categories

File Management & Storage

Google

Similar apps

Dropbox

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Box

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OneDrive

File Management & Storage, Microsoft

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn moreLearn moreHelpHelp

Related categories

Customer Support

Similar apps

Help Scout

Customer Support

Freshdesk

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Customer Support

Connect Google Drive and Zendesk to power AI-driven automation

Launch your first automated workflow

Create folders in Google Drive for new tickets in Zendesk

Upload new PandaDoc sent documents to Google Drive as files

Add comments to Zendesk tickets when Google Drive files are updated

Create Asana tasks for new Klaviyo events and add them to project sections

Create folders in Google Drive for new Zendesk tickets to organize and manage support requests efficiently

Create and upload files for new Zendesk organizations in Google Drive

Create folders in Google Drive for new tickets in Zendesk

Upload new PandaDoc sent documents to Google Drive as files

Add comments to Zendesk tickets when Google Drive files are updated

Create Asana tasks for new Klaviyo events and add them to project sections

Create folders in Google Drive for new Zendesk tickets to organize and manage support requests efficiently

Create and upload files for new Zendesk organizations in Google Drive

Move files in Google Drive for new users in Zendesk

Create folders in Google Drive for new Zendesk tickets

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use Google Drive and Zendesk with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Practical ways you can use Google Drive and Zendesk

Archive resolved tickets in Google Drive.

Save new Zendesk ticket attachments to Google Drive.

Store user permission changes from Zendesk in Google Drive.

Learn how to automate Google Drive on the Zapier blog

How to automatically email files to Google Drive

How to add new videos to YouTube from Google Drive

How to automatically save client files in the right Google Drive folders

Learn how to automate Zendesk on the Zapier blog

7 ways to use Zapier's Zendesk integration

Make work flow with AI

Frequently Asked Questions about Google Drive + Zendesk integrations

Connect Google Drive to Zendesk on the world's largest no-code automation platform