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Set up your first integration
Quickly connect PagerDuty to Twilio with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate PagerDuty with Twilio - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New or Updated Incident" from PagerDuty.
Add your action
An action happens after the trigger—such as "Call Phone" in Twilio.
You’re connected!
Zapier seamlessly connects PagerDuty and Twilio, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Event Type
- Assigned To
- Service IDRequired
Try ItTriggerInstant- Integration KeyRequired
- Incident KeyRequired
- Incident Key Filter Regex
- Description
ActionWrite- Api_docs_info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- New Phone Number
Triggers when you add a new phone number.
Try ItTriggerPolling
- Integration KeyRequired
- Incident KeyRequired
- Incident Key Filter Regex
- Description
ActionWrite- Integration KeyRequired
- DescriptionRequired
- Incident Key
- Incident Key Filter Regex
- Source URL
- Source Name
ActionWrite- ScheduleRequired
- Start TimeRequired
- End TimeRequired
ActionSearch- Instructions_copy
Try ItTriggerInstant
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Practical ways you can use PagerDuty and Twilio
Resolve PagerDuty incidents via SMS
Empower support teams to quickly address customer-impacting issues. When a support team member sends a specific SMS through Twilio, Zapier resolves the corresponding incident in PagerDuty. This improves incident resolution time and enhances customer satisfaction.
Customer Support OpsGet SMS notifications for data outages
Keep data scientists informed of data-related issues. When a new or updated incident in PagerDuty indicates a data outage, Zapier triggers an SMS alert through Twilio. This streamlines issue awareness and reduces the mean time to detect (MTTD) problems.
Data Science
Send SMS alerts from PagerDuty incidents
Ensure IT teams stay informed about critical issues. When a new incident is created or updated in PagerDuty, Zapier sends an SMS alert through Twilio to the concerned personnel. This speeds up response time and minimizes downtime.
ITLearn how to automate PagerDuty on the Zapier blog
Learn how to automate Twilio on the Zapier blog
Frequently Asked Questions about PagerDuty + Twilio integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with PagerDuty and Twilio
How do I integrate PagerDuty with Twilio through our platform?
To integrate PagerDuty with Twilio using our service, you will first need to set up a Zap that connects the two apps. Begin by selecting PagerDuty as your trigger app and choose an event such as 'New Incident'. Then, select Twilio as your action app and configure an SMS action to send messages.
What triggers can be used from PagerDuty to initiate actions in Twilio?
When integrating PagerDuty with Twilio, triggers like 'New Incident', or 'Incident Acknowledged' can be utilized. These events can prompt actions like sending SMS notifications or making automated calls via Twilio.
Can I send an SMS alert for every new incident in PagerDuty using our integration?
Yes, by setting up a Zap where the trigger is 'New Incident' in PagerDuty and the action is 'Send SMS' in Twilio, you can automate sending SMS alerts for each new incident.
Is it possible to customize the message content when triggering a Twilio action from a PagerDuty event?
Certainly! When configuring your Zap, you'll have the ability to customize the SMS message content sent through Twilio based on details from your selected PagerDuty trigger event.
Are there any specific requirements for connecting my PagerDuty account with our platform for this integration?
To connect your PagerDuty account, ensure that you have API access enabled and the necessary permissions to create incidents or fetch incident data. This will allow us to utilize these triggers effectively in your Zaps.
What kind of actions can be triggered in Twilio when an event occurs in PagerDuty?
With our integration setup, you can perform actions such as sending customized SMS messages or initiating calls using Twilio when specific events occur in PagerDuty.
Are there limitations on how frequently I can trigger actions from incidents in PagerDuty?
While setting up triggers does not inherently limit frequency, it's important to consider rate limits both on the API side and within our platform. Ensure compliance with these limits when numerous incidents may generate frequent messages through Twilio.
