When this happens...
ZendeskNew Ticket
Then do this...
Email by ZapierSend Outbound Email

Need to alert someone outside of the support team when a new ticket is created? Use this Zendesk Email integration to trigger an email to anyone that needs to be in the know - a shipping partner, the warehouse, or that guy in finance.

How It Works

  1. A new ticket is created in Zendesk
  2. Zapier sends an email alert to a designated recipient

What You Need

  • Zendesk account
Premium
Zendesk is a Premium integration on Zapier.

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Email by Zapier + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Email by Zapier
New Inbound Email

Triggers when an email is forwarded to your own custom zapiermail.com address.

Email by Zapier
Send Outbound Email

Send an email from your own custom zapiermail.com address. Up to 10 emails sent per hour.

Zendesk
New User

Triggers when a new user is created.

Zendesk
Attach File to Ticket

Attach a file to an existing ticket.

Zendesk
New Ticket

Triggers when a new ticket is added to a view.

Zendesk
Create User

Create a new user.

Zendesk
New Group

Triggers when a new group is created.

Zendesk
Create Ticket

Create a new ticket.

Zendesk
New Forum

Triggers when a new forum is added.

Zendesk
Create Organization

Create a new organization.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.