Connect LiveAgent and Microsoft Teams to unlock the power of automation
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Set up your first integration
Quickly connect LiveAgent to Microsoft Teams with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate LiveAgent with Microsoft Teams - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Customer (Experimental)" from LiveAgent.
Add your action
An action happens after the trigger—such as "Create Channel" in Microsoft Teams.
You’re connected!
Zapier seamlessly connects LiveAgent and Microsoft Teams, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Customer (Experimental)
Triggers when a new customer is added to system. (uses API v3).
Try ItTriggerPolling - Email AddressRequired
- Name of GroupRequired
ActionWrite- EmailRequired
- Name
- Gender
- Role
ActionWrite- TeamRequired
Try ItTriggerPolling
- New Customer
Triggers when a new customer is added to system.
Try ItTriggerPolling - DepartmentRequired
- Email AddressRequired
- SubjectRequired
- Recipient EmailRequired
- MessageRequired
- Recipient Name
- CC Email Address
- Conversation Status
- Mail Messsage ID
- Do Not Send Mails
- Is Html Message
ActionWrite- Email AddressRequired
- Group NameRequired
ActionWrite- TeamRequired
- ChannelRequired
- Member
- Highlight Word
Try ItTriggerPolling
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Connect LiveAgent and Microsoft Teams to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Microsoft Teams on the Zapier blog
Frequently Asked Questions about LiveAgent + Microsoft Teams integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with LiveAgent and Microsoft Teams
Can I integrate LiveAgent with Microsoft Teams directly?
Yes, we offer an integration between LiveAgent and Microsoft Teams through Zapier. This allows you to create automated workflows, known as Zaps that enable seamless communication between these platforms.
What are the triggers available when integrating LiveAgent with Microsoft Teams?
When integrating with Microsoft Teams, you can use various triggers such as 'New Ticket', 'New Customer', or 'New Message' in LiveAgent. These triggers will prompt specific actions in your Microsoft Teams setup.
What kind of actions can be performed in Microsoft Teams using this integration?
The integration allows you to perform actions like 'Send a Chat Message', 'Create a Channel Message', or even scheduling meetings in response to triggers from LiveAgent.
Is it possible to customize the notifications received in Microsoft Teams from LiveAgent?
Absolutely! You can customize notifications by defining specific triggers and actions that determine what information gets sent to your Teams channels from LiveAgent.
Do I need any special permissions to set up this integration?
Users will typically need admin access on both platforms—LiveAgent and Microsoft Teams—to configure and authorize the Zapier integration correctly.
How often do the Zaps run between LiveAgent and Microsoft Teams?
Zaps generally run every 5 to 15 minutes based on your Zapier plan, allowing near real-time updates between LiveAgent and Microsoft Teams.
Is technical support available for troubleshooting issues during the setup process?
Our support team is available to help troubleshoot any issues encountered during setup or anytime throughout using the integration.
