Articles tagged "Customer support"

AI in customer service: 11 ways to automate support

Using AI in customer service can help businesses streamline and enhance their support through applications like chatbots, query sorting, opinion mining, and more.

App spotlight: JustCall

JustCall is a cloud-based phone and messaging platform for sales and support teams. Learn how to automate JustCall with Zapier to build better customer relationships.

Schedule screen captures with PagePixels Screenshots

Investigate software bugs without the screenshot struggles. Learn how to schedule and automate screenshots with PagePixels Screenshots and Zapier.

7 ways to use Zapier's Zendesk integration

Customer service can make or break a brand. Learn how to automate Zendesk with Zapier for a smooth customer experience and customized internal tracking.

How to create a customer support portal with Zapier Interfaces

Zapier Interfaces is an excellent way to build customer support portals or resource hubs that connect to thousands of apps, including Tables, to power your workflows.

6 ways to automate your customer support

Customer support is a tough job, and making sure that your customers are taken care of without burning out your support team is even tougher. Automation can help make things easier.

Manychat vs. Chatfuel: Which chatbot builder should you use? [2024]

We tested Chatfuel vs. Manychat to help you decide which makes the most sense for your business. Here's what we found.

How to implement proactive customer service (with real examples)

Many businesses, unfortunately, define customer service as their response to problems as they arise, which is called reactive support. Though that method might satisfy your customer in the short term, it doesn’t optimize their overall experience.

Overhaul your chat support experience with Social Intents

Reduce customer friction and resolve support requests faster. Automate Social Intents and Zapier and improve customer service.

Net Promoter Score: A guide to NPS

Customer experience feels like such a fuzzy thing to measure. How can you get a metric that accurately reflects people's loyalty to your brand? The answer: NPS, the Net Promoter Score.