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How to Recall an Email in Outlook

By Marshall Gunnell · June 10, 2019
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If you've ever sent an email to the wrong person or forgot to include important attachments, you know the value of being able to unsend an email. Outlook provides a feature that allows you to recall sent messages, but it only works under certain conditions.

Here's how to recall an email in Outlook.

Rules for Recalling an Email in Outlook

While there is some hope of retrieving that message and saving yourself a bit of embarrassment, there are a lot of factors at play that determine the success of the recall.

  • As Microsoft states, you can only recall a message if both you and the recipient have an Office 365 or Exchange account within the same organization—so it's basically for colleagues only.

  • Plus, if the email is opened or if any rules (such as folder assignment) touch the email, then you can't recall the email.

Long story short: This isn't like the Gmail undo send feature. Double-check your email before you click Send, and only use Outlook's recall function in case of emergency.

How to Recall an Email in Outlook

First, head over to the Sent folder found in the left-hand pane. Double-click the email you'd like to attempt to recall so that the email appears in a new window. Note that you must double-click the email. Simply selecting the email—which will allow you to view it in the display pane—will not present the options required for recall.

Double-click email to recall

Once you're in the new window, select Actions in the Move group of the ribbon.


A dropdown menu will appear. Select Recall This Message.

Recall This Message

Now you'll be at the Recall This Message window. Here, choose if you would like to delete unread copies of the email and replace them with a new message, or if you'd like to just delete the unread copies of the email with no further action.

Outlook will notify you on the recall result for each recipient if you keep the box checked toward the bottom. Once you're ready, click OK.

Settings for recall

Now, with any luck, the email will be successfully recalled.

Want more tips like this? Check out our Outlook integrations page for ideas on how to connect Outlook to 1,500+ other apps.

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