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Freshservice

PagerDuty

OpsGenie

Learn how to use automation to support your IT team and help them manage downtime and outages.

5 ways to automate server monitoring

Set up this integration to make sure you can communicate important events on PagerDuty as easily as you carry out the rest of your conversations on Slack. It will trigger for each new message on Slack, automatically adding a new incident on the requested PagerDuty service with all the details you need.

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Slack

Triggers when a new message is posted to any public channel.

New Public Message Posted Anywhere

New Channel

Triggers when a new message is posted to a specific #channel you choose.

New Message Posted to Channel

Triggers when a custom emoji has been added to a team.

New Team Custom Emoji

Triggers when a new file is uploaded to your workspace.

New File

Triggers when a username or highlight word is mentioned in a public #channel.

New Mention

Triggers when a new message is found that matches the query.

New Message From Query

Triggers when a new message is posted to a specific #private-channel or multi-dm.

New Message Posted to Private Channel

Triggers when a Message is pushed from Slack.

New Pushed Message

Triggers when a reaction (aka reactji) is added to a message in a public #channel.

New Reaction Added

New Saved Message

Triggers when a new Slack user is created / first joins your org.

New User

Finds a Slack message using the Slack Search feature.

Find Message

Finds a user by matching against their email instead of their username.

Find User by Email

Find User by ID

Finds a user by matching against their real name instead of their username.

Find User by Name

Find User by Username

Adds a reminder for yourself or a teammate, just like the `/remind` slash command.

Add Reminder

Invite an existing User to an existing Channel. You must be a member of the channel to invite someone to it.

Invite User to Channel

Posts a message to the specific #channel you choose. Message delivery can be scheduled for later.

Send Channel Message

Sends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.

Send Direct Message

Create Channel

Post a new message to a private channel you choose. Can also schedule a message for later.

Send Private Channel Message

Set Channel Topic

Update basic profile fields such as name or title

Update Profile

Sets your Slack status to the given text and emoji.

Set Status

Invite a new User to your Slack workspace. Uses legacy tokens.

Invite New User

Custom Actions (Beta)

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

API Request (Beta)

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.

Triggers when new incidents are created, or when existing incidents change state.

New or Updated Incident

Find the user on call for a specific schedule.

Find User on Call

Acknowledge the incident with this Incident Key.

Add Acknowledge Event

Resolve the incident with this Incident Key.

Add Resolve Event

Trigger an incident in PagerDuty with this Incident Key.

Add Trigger Event

Trigger PagerDuty incidents for new messages in Slack

If you have a Slack channel set up for teammates to report incidents or outages, this Zap will create new alerts in OpsGenie for each message automatically. Now, you can rest assured that each report will be added to OpsGenie quickly and reliably.

OpsGenie extends IT Operations Management to mobile devices. OpsGenie gets alerts from IT management systems and notify the users via iPhone/Android push notifications, email, text messages and voice to text phone calls. OpsGenie automates the notification process, empowering users to receive alert notifications and rapidly respond to them directly from OpsGenie apps.

Create Alert

Create OpsGenie alerts from new messages in Slack

Getting critical information for your SaaS via an RSS feed? Set up this Zap and you'll be able to track and report it all on PagerDuty automatically. From then on, it will trigger for every new item on the indicated RSS feed, reliably adding all its information to a new incident on the chosen PagerDuty service from then on.

RSS (really simple syndication) is pretty much the industry standard for feed readers. You'll find RSS feeds in almost every app imaginable.

RSS by Zapier

Triggers when there is a new item in any of the feeds being watched.

New Items in Multiple Feeds

Triggers when a new RSS feed item is published.

New Item in Feed

Create Item in Feed

Trigger PagerDuty incidents for new RSS posts

If you're using an RSS feed to monitor your server, you can use this Zap to automatically create new OpsGenie alerts for new RSS posts. Now, each RSS post will be automatically added to OpsGenie quickly and reliably, without needing to copy it over manually.

Create OpsGenie alerts automatically from new RSS posts

If your support tickets are coming in through Typeform as well, they can be linked directly into your Freshservice setup so you don't waste any time taking care of them. This Typeform Freshservice integration will create a new ticket on Freshservice for each new entry detected on Typeform after it's been set up, so relax and leave it to us!

Typeform helps you ask awesomely online! If you ever need to run a survey, questionnaire, form, contest etc. Typeform will help you achieve it beautifully across all devices, every time, using its next generation platform.

Typeform

New Entry

Retrieves ALL file(s) of a given form that are uploaded as part of form submission.

Retrieve ALL Files

Lookup Responses

Create an Empty Form

Duplicates an Existing Form

Update Dropdown, Multiple Choice or Ranking Question Options

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Triggers when there is a new ticket is created in Freshservice.

New Ticket

Updated Ticket

Update User

Add Private or Public notes to a Freshservice Support Ticket.

Add Notes to a Ticket

Create a ticket in Freshservice for your domain.

Create Ticket

Allows you to create a Requester in Freshservice for your support domain.

Create Requester

Request Ticket Approval

Add tickets to Freshservice from new entries on Typeform

Staying responsive to form entries takes constant monitoring, which is where this integration comes in. With it, you can automatically trigger an incident in Better Stack as soon as a user submits a new entry in Typeform. Effortlessly pass on vital information to your on-call contact or the whole team.

Better Stack is a tool to provide reliable monitoring with voice calls and beautiful on-call scheduling. Configure everything in just 3 minutes, free plan included!

Better Stack

Triggers when new incidents are created, or when existing incidents are updated.

Triggers when an on-call contact changes.

On-Call Contact Changed

Find Incident

Finds On-Call Contact. Supports time lookup.

Find On-Call Contact

Acknowledge Incident

Add Incident Comment

Creates an incident that notifies the team.

Create Incident

Resolve Incident

Create Better Stack incidents from new Typeform entries

If you have a form set up for your users or team to report issues, constantly checking for responses is a slow, unreliable process. With this Zap, you can add form responses directly to Freshservice automatically, eliminating the need to transfer them manually.

Google Forms is an easy way to collect data from the web with a simple UI and powerful editor. Works hand-in-hand with Google Sheets!

Google Forms

Triggers when a new form response is received.

New Form Response

Triggers when a form response is added or modified.

New or Updated Form Response

Create new Freshservice tickets for new Google Form responses

If you've got customer issues floating through your webhook pipeline, we've got a great way to capture them. Just set up your custom webhook and we'll take it from there, using the information from any payload it catches to create a new ticket on Freshservice, automatically and reliably from then on.

Webhooks simply POST data (or JSON) to a specific URL every time we see something new. Webhooks can also accept data (or JSON) to kick off a workflow in Zapier.

Webhooks by Zapier

Triggers when a POST, PUT, or GET request is made to a Zapier URL. Gives the request body unparsed (max 2 MB) and also includes headers.

Catch Raw Hook

Triggers when a POST, PUT, or GET request is madeto a Zapier URL.

Catch Hook

Triggers when a request to a URL returns new entries.

Retrieve Poll

Fire off a custom request by providing raw details. Very flexible but unforgiving.

Custom Request

Fire off a single GET request with optional querystrings.

Fire off a single POST request as a form or JSON.

POST

Fire off a single PUT request as a form or JSON.

Add tickets to Freshservice for new caught webhook payloads

If you're gathering customer issues using a tool that doesn't have a Zapier integration, webhooks are a great way to capture them. Use this Zap template to trigger new PagerDuty incidents automatically from newly caught webhooks, and rest assured that none of your issues are going unreported.

Trigger PagerDuty incidents from newly caught webhooks

if you're collecting reported issues with a tool that doesn't have a direct Zapier integration, webhooks are a great way to automate it. With this Zap, you can create OpsGenie alerts automatically from newly caught webhooks. Now, you can add alerts from any tool out there.

Automatically create OpsGenie alerts from new webhooks

Looking for a way to add new Freshping alerts as Freshservice tickets without having to manually copy and paste or a delay? This integration creates an incident in Freshservice for every change in the status of the URLs (checks) that you are monitoring using your Freshping account.

Freshping is an uptime monitoring and status pages tool. You can monitor 50 URLs at 1-minute intervals and get alerts via email, Slack, or SMS when it is down. You'll also get 5 public status pages, multi-user logins (up to 30 users), global latency, and Apdex reporting.

Freshping

New Alert

Add new Freshping alerts as new Freshservice tickets

Are you monitoring your website with Better Stack, but need a way to transfer incidents over to PagerDuty? With this Zap, you can do exactly that. Now, every incident is added to PagerDuty automatically so your team can act on it fast.

Trigger new PagerDuty events from new incidents in Better Stack

Need a way to add Updown.io alerts directly to PagerDuty? Setting up this Zap will let you do exactly that. This Zap runs when a new alert is created in Updown.io, adding it to PagerDuty automatically, removing the slow, error-prone process of copying that information over manually.

updown.io is an online service that checks your website's status by periodically sending an HTTP request. It then notifies you by Slack, Telegram, email or SMS when your website is not responding correctly, your SSL certificate is invalid or about to expire, and more.

Updown.io

New Down Alert

Triggers when an event you selected occurred.

Triggers when the credit number on the account is low.

Low Credits Reminder

Triggers when an SSL certificate expires.

SSL Expiration

Triggers when an SSL certificate is invalid.

SSL Invalid

Triggers when an SSL certificate is renewed.

SSL Renewed

Triggers when an SSL certificate is valid.

SSL Valid

Still Down Alert

New Up Alert

Trigger new events in PagerDuty from new Updown.io alerts

Want to keep up with your support activities from Slack? Find out about new tickets as soon as they happen by setting up this Freshservice Slack integration, after which a new message will be sent out on Slack for each new ticket you receive on Freshservice after that.

Send Slack messages for new Freshservice tickets

Tired of rushing to send updates for new PagerDuty incidents, when you should be working to solve them? Get the best of both worlds by setting up this PagerDuty Gmail integration. It will trigger with each new incident on PagerDuty, sending out an email from Gmail for every one it detected from then on so you never have to worry about that again.

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

5 ways to automate server monitoring

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