Micah Bennett

Micah Bennett is the Support Lead at Zapier. He loves his wife Trinity, dessert, and the Chicago Cubs. He has never been to Boston in the fall.

Micah's articles

Business tips
4 Rules of Improv and How They Relate to Customer Support
One of the many memorable bits in Tina Fey's book Bossypants is a section featuring several "Rules for Improvisation". In it, she details four guiding principles that help make a good improv comedian.
By Micah Bennett

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6 min read
Business tips
The 9 Help Desk Metrics that Should Guide Your Customer Support
I love numbers. Perusing collections of statistics and gleaning insights from them is a favorite pastime of mine. Right up there with watching baseball, tinkering with media center software, and wondering how my dog can sleep 20 hours a day.
By Micah Bennett

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7 min read
Business tips
Support Roundtable: Pros from Five Apps Talk Tone, Tools and Traits of a Top Hire
One of my favorite things about working in a customer support role is the larger support community.
By Micah Bennett

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19 min read
How we work at Zapier
Support Recap: The Data that Drives Customer Support for Over 600,000 Product Use Cases
Support Bliss: Inbox zero in Help Scout Like most operations at Zapier, our process to measure support has gone through several iterations.
By Micah Bennett

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4 min read

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More from Micah

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How we work at Zapier

Support Chronicles - Unifying Support Notifications

Hello again! Today we're going to continue our Support Chronicles series, where we pass along tips, tricks, tools, tactics, and other alliterative terms that help us in providing the best service we can to our users.

By Micah Bennett

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2 min read

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