Articles that mention "Freshdesk"

How to Use Freshdesk

Freshdesk is a cloud-based customer support software that is both feature-rich and easy to use.

4 ways your customers benefit from support and service automation

When you take advantage of automation, you’re able to more easily deliver on your customers' expectations around speed, personalized attention, and more.

6 ways to automate Freshdesk

Freshdesk can help you enhance the efficiency of your customer service processes—but not if it's siloed from your other tools. Here's how to connect all the tools in your tech stack to provide better customer support.

The 7 best live chat apps for sales

Live chat isn't just for customer support anymore: you'll now find most companies using chat to nurture leads and drive sales. But the sales chat app market isn't quite as developed yet, so put the options through the wringer and see who came out on top.

The best help desk software and customer support apps

Looking for a new customer support solution for your team? Read on for our breakdown of the nine best help desk software.

Freshdesk vs. Zendesk: Which should you use? [2024]

Whether you choose Freshdesk or Zendesk, both offer excellent omnichannel support options. Here's how they stack up.

How a Tech Support Company Cuts Out 5 Hours of Manual Work Every Week

It's 3:47 p.m. on Friday afternoon. You can taste the weekend and it's pumpkin spiced. But then you check your to-do list. You forgot about the week's data entry. Now you need to go into application A and make sure the payment went through.

Support Recap: The Data that Drives Customer Support for Over 600,000 Product Use Cases

Support Bliss: Inbox zero in Help Scout Like most operations at Zapier, our process to measure support has gone through several iterations.

How the nation's largest transit ad company transformed its customer support with AI

Customer support is a vital role, but many customers expect completely personalized service. Here's how one company uses AI to slash response times while keeping things personal.

Snap Kitchen Automates Customer Care and Saves Hours Every Week

Eating healthy has its share of challenges: From the cost associated with natural, organic, and/or local products to the amount of time you might spend shopping for ingredients and everything else involved.