Connect Microsoft Outlook and TOPdesk to unlock the power of automation
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Set up your first integration
Quickly connect Microsoft Outlook to TOPdesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Microsoft Outlook with TOPdesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Calendar Event Start" from Microsoft Outlook.
Add your action
An action happens after the trigger—such as "Create an Incident" in TOPdesk.
You’re connected!
Zapier seamlessly connects Microsoft Outlook and TOPdesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Calendar
- Time BeforeRequired
- Time Before (Unit)Required
Try ItTriggerPolling- Parent FolderRequired
- Child Folder
Try ItTriggerPolling- Contact Folder
Try ItTriggerPolling- Parent Folder
- Child Folder
- Search termsRequired
- Note
Try ItTriggerPolling
- Cancelled Calendar Event
Triggers when an event is cancelled.
Try ItTriggerInstant - Calendar
Try ItTriggerPolling- Shared Inbox
Try ItTriggerPolling- New Flagged Email
Triggers when a new email is flagged.
Try ItTriggerPolling
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Connect Microsoft Outlook and TOPdesk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
Create more impactful campaigns with automation
Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate Microsoft Outlook on the Zapier blog
Frequently Asked Questions about Microsoft Outlook + TOPdesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Microsoft Outlook and TOPdesk
How do I set up a new integration between Microsoft Outlook and TOPdesk?
To set up an integration between Microsoft Outlook and TOPdesk, navigate to our integrations page and select both Microsoft Outlook as the trigger app and TOPdesk as the action app. Follow the instructions on your screen to authorize both accounts.
What triggers are available for Microsoft Outlook when integrating with TOPdesk?
The available triggers for Microsoft Outlook include New Email, New Contact, and New Calendar Event. These can initiate appropriate actions within TOPdesk.
What actions can be automated in TOPdesk when integrating with Microsoft Outlook?
You can automate actions such as creating incidents or updating items in TOPdesk when an email is received or a calendar event is created in Microsoft Outlook.
Can I customize which emails from Outlook create tickets in TOPdesk?
Yes, you can customize your integration by setting filters so that only specific emails trigger ticket creation in TOPdesk. This makes the process more efficient by generating tickets only from relevant messages.
Is it possible to sync calendar events between Microsoft Outlook and TOPdesk?
Currently, our integration supports creating tasks or incidents in TOPdesk based on new calendar events in Microsoft Outlook but doesn’t facilitate direct bi-directional calendar syncing.
Are there any specific permissions required to integrate these tools?
You'll need sufficient permissions to access both your Microsoft account for Outlook activities and the necessary administrative rights within your TOPdesk account for executing actions.
What should I do if my integration between Microsoft Outlook and TOPdesk stops working?
If your integration stops working, ensure that both accounts are still authorized, check if there have been any recent changes to login credentials or permissions, and review any error messages through our dashboard for troubleshooting guidance.
