Articles tagged "Customer support"

11 Ways to Win Your Customers' Hearts with Humor

Call it adding fun, being clever, using humor, employing an element of surprise or adding wit, online companies today are constantly finding unique ways to engage their site visitors and customers.

The NPS Playbook: Why Your Net Promoter Score Matters to Your Entire Team

Your Net Promoter Score or NPS is the "one number you need to grow". It's a super simple survey that asks customers just one question: on a scale of 0 to 10, how likely are you to recommend the company to a friend or colleague. That's it.

Part 2 - Minimizing Customer Confusion - 5 SaaS Support Teams Weigh In

Today on the blog we're continuing with our three part customer support series, where we surveyed different SaaS companies for their takes on how to handle sticky support situations.

4 Rules of Improv and How They Relate to Customer Support

One of the many memorable bits in Tina Fey's book Bossypants is a section featuring several "Rules for Improvisation". In it, she details four guiding principles that help make a good improv comedian.

3 Ways to Deal with Difficult Customers

Difficult customers aren’t just tough on support teams—they’re tough on your company’s bottom line.

All Hands Support: Why Everyone–Even Executives–Should Spend Time in Customer Service

Good customer support matters. Great customer support sets you apart. It's not a growth hack or a hush-hush marketing scheme; it's common sense. People like to be treated like people.

The 9 Help Desk Metrics that Should Guide Your Customer Support

I love numbers. Perusing collections of statistics and gleaning insights from them is a favorite pastime of mine. Right up there with watching baseball, tinkering with media center software, and wondering how my dog can sleep 20 hours a day.

How to Handle the 7 Toughest Customer Support Challenges

Today, I'm going to show you the seven most challenging scenarios faced by customer support agents, and tested techniques for handling each one.

How to Collect Customer Feedback That’s Actually Valuable

Getting customer feedback can be tricky. It’s not always easy to know who to ask or even the best way to phrase your questions. And even if you do manage to collect some feedback, what are you supposed to do with it?

5 Takeaways from UserConf SF

This past week brought me out to the San Francisco Zoo for UserConf SF, and as with my trip for UserConf NY, it was a fantastic day of engaging speakers and great conversations with attendees.