Articles tagged "Customer support"

The trick to getting your support ticket answered in just one message

It's such a frustrating moment. You've hit a problem with an app you use, and you have to write in to… the support team. You feel that sense of dread—you're thinking of all the emails it's going to take to get things fixed, and you need this working now.

5 ways to automate your customer feedback process with VideoAsk

Can you really know what your customers are thinking if you don't ask them? Thanks to VideoAsk, you can rediscover the richness of face-to-face communication virtually.

'Easy automation': How Zapier helped this Spanish eCommerce company scale

Zapier has helped Materialesdefabrica.com and Habitium save more than six hours a week on order fulfillment alone.

How a commitment to customer service can help your business grow

A customer-centric business puts its customers at the center of every initiative. Their goals and objectives are two main driving forces behind every business decision—from marketing strategy to product development.

How exit interviews can turn churned accounts into advocates

Here's how we get real, quality feedback, including who to ask for feedback and the questions to ask them.

Actually, you don't want to speak to a manager. Here's why.

I, as a manager, am going to be much, much worse at helping you than my team is. If you want to know why you really, really don't want my help, please read on.

5 insider tips on getting the best support experience

I've been doing support for tech companies for over a decade, and I've got a secret. A secret no one ever believes. Support staff really, really want to help you.

Customer reviews: The most important small business marketing strategy

An expertly crafted marketing plan will only take you as far as your online reviews allow. You can say all the right things, on all the right platforms, with all the right keywords, but bad reviews can still tank even the best marketing strategies.

How to create a chatbot that works for you and your customers

I'm the co-founder of YourLibaas, an eCommerce brand selling designer apparel. Our revenue went down the drain when India announced a stringent lockdown, allowing only essential goods to be delivered (which designer apparel by no means is). 

Kommunicate: App spotlight

As a human and bot hybrid software, Kommunicate lets you bring the best of both to your customer support—so you can build long-lasting relationships that drive growth.