Articles tagged "Customer support"

How to automatically create tasks from forms and tickets

How a commitment to customer service can help your business grow

A customer-centric business puts its customers at the center of every initiative. Their goals and objectives are two main driving forces behind every business decision—from marketing strategy to product development.

How exit interviews can turn churned accounts into advocates

Here's how we get real, quality feedback, including who to ask for feedback and the questions to ask them.

Create helpful documentation from Slack messages

Whenever I have a question at work, the first place I go is Slack. After a while, you could build an FAQ page out of just my messages, and it would have been so much easier if we had just done that from the beginning.

5 insider tips on getting the best support experience

I've been doing support for tech companies for over a decade, and I've got a secret. A secret no one ever believes. Support staff really, really want to help you.

What my crying toddler taught me about stress and customer service

When I’m working with customers who've gone over the edge, I employ the same strategy I use with my toddler and remember that their reactions aren't about me.

The trick to getting your support ticket answered in just one message

It's such a frustrating moment. You've hit a problem with an app you use, and you have to write in to… the support team. You feel that sense of dread—you're thinking of all the emails it's going to take to get things fixed, and you need this working now.

How Icebreaker uses Zapier and Wufoo to get close to customers

When thousands of your wool-wearing customers send you feedback from all over the world in different languages, deciphering and sending that information to the right teams can be challenging.

Zapier report: Marketers lead the pack in automation at work

Kommunicate: App spotlight

As a human and bot hybrid software, Kommunicate lets you bring the best of both to your customer support—so you can build long-lasting relationships that drive growth.