Articles tagged "Customer support"

5 ways to thrive in your customer support role

Customer support is hard. It's hard for all of the reasons you already know: you help folks that are frustrated or confused all day, every day. And while having empathy makes you better at it, it also means that their frustration takes its toll on you.

5 Things Customer Support Reps Wish You Knew

We are the people you never want to talk to. We know that when you’re contacting customer support, something is likely frustrating you. Something is broken, something is confusing, something is just…not working.

Talk like a human: 7 phrases to avoid saying to your customers

If you work in a customer support role, you know the feeling of being treated like a robot, there to answer your customers' questions exactly how they want them answered.

How to Use Freshdesk

Freshdesk is a cloud-based customer support software that is both feature-rich and easy to use.

How two-way SMS marketing can grow your business

You probably do most of your non-work communication through text messages, right? That's why businesses want to market through text messages.

Net Promoter Score: A brief guide to NPS

Customer experience feels like such a fuzzy thing to measure. How can you get a metric that accurately reflects people's loyalty to your brand? The answer: NPS, the Net Promoter Score.

5 tips for effective customer support during a crisis

I've been working in customer support for 10 years (more if you count my retail work during my time in school), and one thing I can say for sure is that people in customer support exude empathy. Like, ooze it. It makes sense.

Consistency: The not-so-secret ingredient in excellent customer service

I remember one morning driving to work and stopping at a corner cafe to grab a quick coffee. The closed sign was still up. I looked at the time and glanced down at their business hours on the door. They were supposed to be open at 8:00 a.m.—it was 8:10.

Increase Customer Loyalty with a Seamless Onboarding Experience

After investing thousands of dollars and months of your time on positioning, messaging, prospecting, and deal-making, you're finally turning those leads into sales.

A Digital Agency Saves 30 Hours a Week Automating with ManyChat and Zapier

Once upon a time, analyzing and reporting on data meant big daily exports, importing said data into a new application, and a lot of manual manipulation.