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Notify your team on Hangouts Chat about incoming emails

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Notify your team on Hangouts Chat about incoming emails

By Justin Pot · April 9, 2020
gmail-message-to-hangouts-chat primary img

Email is how the outside world communicates with your business, but not how your team talks to each other. Wouldn't it be nice if your team could coordinate before responding to an email? Zapier can help you do exactly that, notifying your entire team in Hangouts Chat every time an email comes in that matches a specific search term.

Use Slack instead? We've got a walkthrough for that Zap, too.

We let you build custom workflows, called Zaps, that connect thousands of apps, allowing you to automatically send information from one place to another. Which is perfect if you want notifications in Hangouts Chat for new Gmail messages. We actually offer a quick template you can use.

Click the Use this Zap button above to get started. You will be asked to create a Zapier account, if you haven't yet, after which you will be asked to log in to your Gmail account. Log in to the account that will be getting the emails your team needs to respond to. Click Continue, and you'll be asked for a search string.

Searching Gmail in Zapier

This allows you to filter which emails will and will not show up in Hangouts Chat. The search works just like the search bar in Gmail, meaning you can use search operators like subject: to search only the subject line or from: to search for emails from a specific address. Google offers a complete list of Gmail search operators, if you need more information. If you're unsure, try testing your search term in the Gmail search bar.

Click Continue when you've got everything set up. You'll test your search, after which you'll be asked to sign in to your Google Hangouts Chat account.

Logging into Hangouts Chat in Zapier

After this, you can decide what parts of incoming emails should be pulled into your Hangouts Chat message.

Laying out a Hangouts Chat message in Zapier

You are required to choose a Hangouts Chat room, provide a message title, and include some content for the message text. Click any field to decide what should go where; you can start typing or select from the dropdown menu to pull in data from Gmail. That's how you can, for example, pull the sender's name or the body of the email into your Hangouts Chat message.

Adding Gmail content to a Hangouts Chat message

Set up everything just the way you like, then click Continue. You will be asked to test the Zap, at which point you should see a message show up in Chat.

Zapier posted this in Hangouts Chat

If things look good, you're done! If not, you can go back and edit the Zap until you get the message working just the way you want.

Zap is ready

Make sure to turn on your Zap when you're ready! Emails matching your search should now show up in Chat automatically, giving your team a chance to talk about them before one of you responds.

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Justin Pot picture

Justin Pot

Justin Pot is a staff writer at Zapier based in Hillsboro, Oregon. He loves technology, people, and nature, not necessarily in that order. You can follow Justin: @jhpot. You don't have to. But you can.

mentioned apps
  • Gmail
  • Google Hangouts Chat

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