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Remember to follow up on Square purchases with this automation

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2 min read

Remember to follow up on Square purchases with this automation

By Justin Pot · January 7, 2020
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It's important to follow up with customers after they purchase something. It's also really hard to remember to do that. Here's a trick for Square users which automatically sends you a message, reminding you to follow up with customers.

Zapier is a service that can connect Square to 1,500+ applications. This means you can send a follow-up reminder to almost any application you can imagine. You could send yourself a text message, for example, or email your team. You could also create a task in Todoist, or another to-do app application. For the purposes of this example, however, I'm going to send my team a message on Slack.

To get started create a new Zap. You'll need to sign up for a Zapier account, if you haven't already. Use Square for the first step, using the New Transaction trigger.

New Transaction in Square

You'll be asked to sign into your Square account, after which you'll be asked which location you're building your Zap for.

Choose your location in Square

Click Continue and you're done with the first step. For the second step, we're going to use the Delay by Zapier native app and the Delay For action.

Delay by Zapier

Now we decide how long we want our delay step to be. For example, if you want a seven-day delay before your reminder goes out, you need to type "7" in the Time Delayed For (value) box, then select Days in the Time Delayed For (unit) box. Like this:

Setting up Delay by Zapier for a one week delay

Set this for the appropriate amount of time, then click Continue.

Now you can decide where you'd like to send your delayed transaction information. We're going to use Slack but, as I said before, you can use any application you like.

Creating a New Channel Message in Slack using Zapier

I've decided to use the Send Channel Message action, but you could just as easily send yourself a DM. Click Continue and you can format your message.

Formatting a Slack message in Zapier

We've outlined how to format a Slack message in Zapier, so please check that article out if you want more details. One thing to keep in mind, however, is that you can use Fields to pull in information from previous steps. Just click the Fields button, which is the lines with a plus icon in the top-right corner of most text boxes.

Using Fields in Zapier

Once you've clicked it, select any information from the previous step in the dropdown that opens up that you want to see in your Slack message. You can add custom text, formatting, and emoji—anything you need to populate your message with relevant information.

Customize everything until it looks just right, then scroll down and click Continue. You will be asked to test your Zap. Make sure everything looks just the way you want it, then turn on your Zap. From now on you will get a delayed message about every Square transaction, allowing you and your team to follow up.

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Justin Pot picture

Justin Pot

Justin Pot is a staff writer at Zapier based in Hillsboro, Oregon. He loves technology, people, and nature, not necessarily in that order. You can follow Justin on Twitter: @jhpot. You don't have to. But you can.

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