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Set up your first integration
Quickly connect tawk.to to Microsoft Teams with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate tawk.to with Microsoft Teams - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Chat Ended" from tawk.to.
Add your action
An action happens after the trigger—such as "Create Channel" in Microsoft Teams.
You’re connected!
Zapier seamlessly connects tawk.to and Microsoft Teams, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- PropertyRequired
Try ItTriggerInstant- PropertyRequired
Try ItTriggerInstant- TeamRequired
Try ItTriggerPolling- ChatRequired
- Exclude messages by you?
Try ItTriggerPolling
- PropertyRequired
Try ItTriggerInstant- PropertyRequired
Try ItTriggerInstant- TeamRequired
- ChannelRequired
- Member
- Highlight Word
Try ItTriggerPolling- New Chat
Triggers when a new chat is created.
Try ItTriggerPolling
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Practical ways you can use tawk.to and Microsoft Teams
Track chat activity with teams
When a chat ends in tawk.to, Zapier can automatically send the transcript to a team channel in Microsoft Teams. This creates a centralized record for easy follow-up discussions and ensures team members are aligned without the need for manual handling.
Business Owner
Instant channel notifications for chat activity
Keep your IT team informed about website user activity. When a new chat starts in tawk.to, Zapier sends an instant message to a dedicated channel in Microsoft Teams. This ensures your IT team is updated in real-time, reducing response times and improving collaboration.
ITMarketing alerts for chat ticket creation
When a new ticket is created in tawk.to, Zapier sends an alert to your chosen Microsoft Teams channel. This ensures the marketing team is promptly informed if customer or user issues have implications for campaigns, messaging, or overall team priorities.
Marketing & Marketing OpsLearn how to automate Microsoft Teams on the Zapier blog
Frequently Asked Questions about tawk.to + Microsoft Teams integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with tawk.to and Microsoft Teams
How can I integrate tawk.to with Microsoft Teams using Zapier?
To integrate tawk.to with Microsoft Teams via Zapier, you'll need to create a Zap that connects the two apps. In Zapier, choose tawk.to as your trigger app and select a trigger event like 'New Chat Started'. Then, set Microsoft Teams as your action app and choose an action such as 'Send Channel Message'. This setup ensures that whenever there's a new chat in tawk.to, a message is sent to your selected channel in Teams.
What triggers are available for tawk.to when integrating with Microsoft Teams?
When integrating tawk.to with Microsoft Teams, we offer various triggers such as 'New Chat Started', 'Chat Assigned', and 'New Ticket Created'. These triggers allow you to automate actions in Teams based on specific events in tawk.to.
Which actions in Microsoft Teams can be automated using tawk.to triggers?
You can automate several actions in Microsoft Teams using triggers from tawk.to. For instance, when a chat is assigned to you on tawk.to, you can set an action to post a message in your team's channel or send a direct message notification.
Do I need any special permissions to integrate tawk.to with Microsoft Teams through Zapier?
Yes, you’ll need appropriate permissions for both your tawk.to account and your Microsoft Teams account. Ensure you have admin rights or necessary permissions to create Zaps involving these applications to allow smooth integration.
Can I customize the message sent to Microsoft Teams from a tawk.to trigger?
Absolutely! You can customize the content of the message that's sent from a trigger event in tawk.to to Microsoft Teams. During the setup of your action step within the Zap workflow, there’s an option to edit the message content field – allowing you tailor it according to your needs.
What are some common use cases for using tawk.to with Microsoft Teams?
Common use cases include sending real-time alerts about new chats directly to your team’s channel or notifying team members about ticket assignments on their direct messages. This ensures important updates are shared promptly within your organization.
Is there a limit on how many triggers and actions I can set between tawk.to and Microsoft Teams?
While there isn’t a specific limit imposed by us on how many integrations you can create between Tawk.To and MS teams via Zapier, note that certain plan restrictions may apply under free or paid Zapier plans regarding tasks usage per month.
