Try It

Get Slack message for new Freshdesk tickets

  1. When this happensStep 1: New Ticket

  2. Then do thisStep 2: Send Channel Message

If you're looking for a way to integrate even more of your work in Slack, try this Freshdesk-Slack integration. Once active, any new Freshdesk tickets will trigger new messages to any Slack channel you want

How It Works

  1. A ticket is updated on Freshdesk
  2. Zapier automatically sends a Slack message

What You Need

  • Freshdesk account
  • Slack account
Try It

Connect Freshdesk + Slack in Minutes

It's easy to connect Freshdesk + Slack and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantNew Ticket

Triggers when there is a new ticket is created in Freshdesk.

InstantNew Ticket Note

Triggers when a Note is added to a Ticket.

InstantUpdate Contact

Triggers when a user is updated.

InstantNew Channel

Triggers whenever a new #channel is created.

InstantNew Team Custom Emoji

Triggers when a custom emoji has been added to a team.

InstantNew Contact

Triggers when a new customer is created.

InstantUpdate Ticket

Triggers when a Ticket is updated.

InstantNew Public Message Posted Anywhere

Triggers when a new message is posted to any public channel.

InstantNew Message Posted to Channel

Triggers when a new message is posted to a specific #channel you choose.

InstantNew File

Triggers when a new file is uploaded to your workspace.

Connect the apps you use every day

Get started with a Free account

Or
By signing up, you agree to Zapier’s Terms of Service