• Freshdesk logoFreshdesk logo
  • Jira Software Server logoJira Software Server logo

Freshdesk + Jira Software Server Integrations

How to connect Freshdesk + Jira Software Server

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  • Freshdesk triggers, actions, and search
    New Ticket
    Triggers when there is a new ticket is created in Freshdesk.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    New Contact
    Triggers when a new customer is created.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    New Ticket Note
    Triggers when a Note is added to a Ticket.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Update Ticket
    Triggers when a Ticket is updated.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Update Contact
    Triggers when a user is updated.
    Trigger
    Instant
  • Freshdesk triggers, actions, and search
    Add Notes to a Ticket
    Add Private or Public notes to a Freshdesk Support Ticket.
    Action
    Write
  • Freshdesk triggers, actions, and search
    Create Company
    Allows you to create a Company entry in Freshdesk.
    Action
    Write
  • Freshdesk triggers, actions, and search
    Create Forum
    Creates a Forum under a Category.
    Action
    Write
  • Freshdesk

    Creates a Forum Category.

    Scheduled

    Action

  • Freshdesk

    Create a new Forum Topic on Freshdesk Forums.

    Scheduled

    Action

  • Freshdesk

    Create a ticket in Freshdesk for your domain.

    Scheduled

    Action

  • Freshdesk

    Allows you to create a User/Customer in Freshdesk for your support domain.

    Scheduled

    Action

  • Freshdesk

    Finds an existing customer or a potential customer that has raised a ticket.

    Scheduled

    Action

  • Freshdesk

    Find a ticket by ID.

    Scheduled

    Action

  • Jira Software Server

    Triggers when you add an issue to a project of your selection.

    Scheduled

    Trigger

  • Jira Software Server

    Triggers when a new issue is added that matches some JQL.

    Scheduled

    Trigger

  • Jira Software Server

    Triggers when you add a new issue type.

    Scheduled

    Trigger

  • Jira Software Server

    Triggers when you add a new priority.

    Scheduled

    Trigger

  • Jira Software Server

    Triggers when a project is added.

    Scheduled

    Trigger

  • Jira Software Server

    Triggers when an issue is updated.

    Scheduled

    Trigger

  • Jira Software Server

    Adds a user to the issue's watcher list.

    Scheduled

    Action

  • Jira Software Server

    Attaches a file to an existing (or newly created) Jira issue.

    Scheduled

    Action

  • Jira Software Server

    Create a new issue, select your own project and issue type.

    Scheduled

    Action

  • Jira Software Server

    Updates an existing issue.

    Scheduled

    Action

  • Jira Software Server

    Searches for an issue, either using the issue's key, or its summary.

    Scheduled

    Action

  • Jira Software Server

    Find a user by name.

    Scheduled

    Action

How Freshdesk + Jira Software Server Integrations Work

  1. Step 1: Authenticate Freshdesk and Jira Software Server.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.

Freshdesk Tutorials

Jira Software Server Tutorials

freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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About Jira Software Server

Jira is a bug and issue tracking tool that allows software developers to manage product development and build better software. This integration connects to self-hosted instances of Jira.

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