When this happens...
ZendeskNew Action on Ticket
Then do this...
AsanaCreate Task

When helping your customers, sometimes the ticket needs to move across a few different people to get the full answer. With this Zapier integration, you can let your team know when their attention is needed. Whenever an action is taken on a ticket in Zendesk, like a new comment, Zapier will add a new task to Asana. That way, your team can stop hitting refresh and spend more time helping customers.

How this Zendesk-Asana integration works

  1. An action is taken on a Zendesk ticket
  2. Zapier adds this ticket as a task in Asana

Apps involved

  • Zendesk
  • Asana

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,500+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect Asana + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Task in Project

Triggered when you add a new task to a project.

Create Story

Adds a new story (a comment is a story).

Tag Added to Task

Triggered when you add a tag to a task.

Create Task

Adds a new task.

Updated Task in Project

Triggered when a task in a project is updated.

Create Project

Adds a new project.

New User

Triggers when a new user is created.

Update Task

Updates an existing Task.

New Ticket

Triggers when a new ticket is added to a view.

Attach File to Ticket

Attach a file to an existing ticket.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,500+ others.

Become a Zapier Integration Partner

Asana is a collaborative information manager for workspace. It helps you organize people and tasks effectively.

Learn More

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations