When this happens...
ZendeskNew Action on Ticket
Then do this...
AsanaUpdate Task

It's important to have the most updated bug tracking info. With this automation, whenever the status of a Zendesk is updated, Zapier will search for a corresponding task in Asana. Then, the task will be updated with the latest status. Use custom fields to define the status in Asana - low, medium, high alert - or whatever is important to your team.

How this Zendesk-Asana integration works

  1. An action is taken on a Zendesk ticket
  2. Zapier searches for an Asana task
  3. Zapier updates that Asana task with the Zendesk action

Apps involved

  • Zendesk
  • Asana

Why Zapier?


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When this happens...
then do this!
New Task in Project

Triggered when you add a new task to a project.

Create Story

Adds a new story (a comment is a story).

Tag Added to Task

Triggered when you add a tag to a task.

Create Task

Adds a new task.

Updated Task in Project

Triggered when a task in a project is updated.

Create Project

Adds a new project.

New User

Triggers when a new user is created.

Update Task

Updates an existing Task.

New Ticket

Triggers when a new ticket is added to a view.

Attach File to Ticket

Attach a file to an existing ticket.

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Become a Zapier Integration Partner

Asana is a collaborative information manager for workspace. It helps you organize people and tasks effectively.

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations