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Set up your first integration
Quickly connect Typeform to Gorgias with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Typeform with Gorgias - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Entry" from Typeform.
Add your action
An action happens after the trigger—such as "Create Ticket" in Gorgias.
You’re connected!
Zapier seamlessly connects Typeform and Gorgias, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- FormRequired
Try ItTriggerInstant- Form To DuplicateRequired
- Choose Workspace To Duplicate This Form In (Leave blank to duplicate in same workspace)
- Title of Your Duplicate Form (leave blank for same title)
ActionWrite- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionWrite- StatusRequired
- SubjectRequired
- Tags
- External ID
- ChannelRequired
- Source typeRequired
- From Name
- From AddressRequired
- To Name
- To AddressRequired
- Body (HTML)
- Body (text)
- Message ID
- External ID
- Created at
- ViaRequired
ActionWrite
- title of your formRequired
- Choose Workspace To Create This Form In, leave it blank for default workspace
ActionWrite- Form To Update Question inRequired
- Please provide list of choices
ActionWrite- FormRequired
- responses submitted since the specified date and time.
- responses submitted until the specified date and time.
- search for responses that include the specified string.
- search for responses that are complete.
- maximum number of responses to fetch (default: 25, max: 1000)
ActionSearch- Ticket IDRequired
- ChannelRequired
- ViaRequired
- Source typeRequired
- From Name
- From AddressRequired
- To Name
- To AddressRequired
- Body (HTML)
- Body (text)
- Message ID
- External ID
- Created at
ActionWrite
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Practical ways you can use Typeform and Gorgias
Create support tickets from form submissions
When a form is submitted via Typeform (e.g., for order issues), this workflow automatically creates a support ticket in Gorgias. This ensures customer concerns are addressed promptly, improving response time and minimizing errors caused by manual data entry.
Business OwnerCapture survey responses for FAQ creation
When a specific Typeform survey focused on customer questions is submitted, automatically create a ticket in Gorgias. This helps marketing teams build FAQs or content tailored to actual customer inquiries with less manual tracking.
Marketing & Marketing OpsLog customer feedback tickets for sales insights
Whenever a new ticket is created in Gorgias containing customer feedback, this workflow sends the data to a Typeform survey for aggregation. This provides the sales team with an organized view of customer sentiment, helping refine strategies and improve performance.
Sales OpsLearn how to automate Typeform on the Zapier blog
Frequently Asked Questions about Typeform + Gorgias integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Typeform and Gorgias
How do I connect my Typeform account to Gorgias?
To connect Typeform with Gorgias, you need to use our platform. Start by creating a new Zap and selecting Typeform as the trigger app. Choose a trigger event, such as 'New Entry'. Then, select Gorgias as the action app and pick an event like 'Create Ticket'. Follow the prompts to link your accounts by logging into each service through our interface.
What type of data can be sent from Typeform to Gorgias?
You can send various data points from Typeform responses to Gorgias, including customer name, email address, phone number, and any other form response fields. This data can then be used to create a new ticket in Gorgias or update an existing one.
Can I update existing tickets in Gorgias using responses from Typeform?
Yes, it's possible to update existing tickets in Gorgias with new information gathered from Typeform responses. When setting up the action step in our platform, choose 'Update Ticket' in Gorgias and map the relevant data fields that should be updated.
Are there any limitations on the number of fields I can send from a Typeform submission to Gorgias?
While we don't impose strict limits on the number of fields you can send from Typeform to Gorgias, keep in mind that each field requires proper mapping within our platform. Ensure that both applications support handling the amount of data you're pushing between them.
How often does the integration between Typeform and Gorgias sync data?
The integration syncs data in real-time based on triggers set within our platform. As soon as a new entry is submitted through Typeform (acting as your trigger event), corresponding actions are initiated immediately within Gorgias.
Is it possible to filter which responses from Typeform get sent to Gorgias?
Yes, you can filter which responses are sent by setting up conditions or filters during the workflow configuration on our platform. This allows specific responses based on criteria you define—such as keywords or score thresholds—to trigger actions in Gorgias.
What should I do if my Zap isn't triggering correctly for new Typeform submissions?
If your Zap isn't triggering as expected, first check if there have been any recent changes to your form's structure that might affect field mappings or triggers. Ensure all connected accounts are authenticated correctly within our platform and review logs for any errors that need addressing.
