Connect ActiveCampaign and Freshdesk to unlock the power of automation
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Set up your first integration
Quickly connect ActiveCampaign to Freshdesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate ActiveCampaign with Freshdesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New or Updated Custom Object Record" from ActiveCampaign.
Add your action
An action happens after the trigger—such as "Add Notes to a Ticket" in Freshdesk.
You’re connected!
Zapier seamlessly connects ActiveCampaign and Freshdesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Custom ObjectRequired
- Trigger EventsRequired
Try ItTriggerInstant- Task Type (Optional)
Try ItTriggerInstant- New Automation Webhook
Triggers when an automation sends out webhook data. To add a webhook in ActiveCampaign, navigate to your Automations section, add or edit an automation, and create a new "Webhook" action.
Try ItTriggerInstant - ListRequired
Try ItTriggerInstant
- Custom ObjectRequired
Try ItTriggerInstant- New or Updated Account
Triggers when a new account is added or an existing account's details are updated.
Try ItTriggerInstant - ListRequired
Try ItTriggerInstant- ListRequired
Try ItTriggerInstant
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Connect ActiveCampaign and Freshdesk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Learn how to automate ActiveCampaign on the Zapier blog
Learn how to automate Freshdesk on the Zapier blog
Frequently Asked Questions about ActiveCampaign + Freshdesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ActiveCampaign and Freshdesk
How do I integrate ActiveCampaign with Freshdesk?
To integrate ActiveCampaign with Freshdesk, you need to use a tool like Zapier. You'll start by selecting ActiveCampaign and Freshdesk as the two apps you want to connect. You can then set up triggers and actions based on your needs, such as creating a new contact in ActiveCampaign when a ticket is updated in Freshdesk.
What triggers can I use from Freshdesk for integration?
Available triggers from Freshdesk include new tickets, updated tickets, and specific ticket status changes. You can use these triggers to initiate actions within ActiveCampaign, such as adding a contact or updating an existing one.
Can I create contacts in ActiveCampaign based on Freshdesk tickets?
Yes, you can set up an automation where creating or updating a ticket in Freshdesk will automatically create a new contact or update an existing contact in ActiveCampaign.
Are there specific actions within ActiveCampaign I can perform following Freshdesk triggers?
Following triggers from Freshdesk, you can perform several actions within ActiveCampaign such as adding new contacts, updating contact information, or adding tags to contacts.
Do I need coding skills to integrate these two platforms?
No coding skills are required. The integration between ActiveCampaign and Freshdesk is designed to be user-friendly and can be set up using our interface without any programming knowledge.
How often do the sync operations run once the integration is set up?
Sync operations usually run in real-time or near real-time after setting up the integration. Specific timing may vary based on current system loads and configuration specifics.
What happens if there is an error during the integration process?
If there’s an error during the integration process, check your configurations for any errors. Our platform also provides logs which might offer insight into what went wrong. If issues persist, our support team is available to assist with troubleshooting.
