Connect Freshdesk and monday.com to unlock the power of automation
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Set up your first integration
Quickly connect Freshdesk to monday.com with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Freshdesk with monday.com - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Ticket" from Freshdesk.
Add your action
An action happens after the trigger—such as "Archive Board" in monday.com.
You’re connected!
Zapier seamlessly connects Freshdesk and monday.com, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerInstant - New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerInstant - Update Contact
Triggers when a user is updated.
Try ItTriggerInstant - NameRequired
- Description
- Notes
- Domains
ActionWrite
- New Contact
Triggers when a new customer is created.
Try ItTriggerInstant - Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
ActionWrite
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Practical ways you can use Freshdesk and monday.com
Track support tickets on monday.com
When there is a new ticket in Freshdesk, Zapier creates an item in monday.com. This enables business owners to monitor support issues efficiently within their preferred project management tool, improving ticket visibility and resolution tracking.
Business Owner
Update IT tickets in monday.com from Freshdesk
When a ticket is updated in Freshdesk, Zapier updates the corresponding item in a monday.com board. This helps ensure your IT team's task tracking board always reflects current ticket statuses, reducing confusion and improving response times.
ITAdd new Freshdesk tickets to a monday.com board
When a new ticket is created in Freshdesk, Zapier automatically creates an item on a monday.com board. This keeps project managers informed about support-related tasks needing attention, streamlining collaboration and ensuring all tasks are visible in one place.
Project ManagementLearn how to automate Freshdesk on the Zapier blog
Learn how to automate monday.com on the Zapier blog
Frequently Asked Questions about Freshdesk + monday.com integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Freshdesk and monday.com
How can I integrate Freshdesk with monday.com through our platform?
You can set up the integration by using triggers and actions that allow data to flow from Freshdesk to monday.com and vice-versa. Start by creating a 'Zap' where Freshdesk is the trigger app and select the event like 'New Ticket' in Freshdesk. Then, choose monday.com as the action app to synchronize this information.
What are some of the triggers available for Freshdesk in our integration setup?
Common triggers include 'New Ticket', 'Updated Ticket', and 'New Contact'. Once a trigger is activated within Freshdesk, it can prompt a corresponding action within monday.com such as creating an item or updating a status.
What actions can be performed in monday.com when integrating with Freshdesk?
When you connect Monday.com with Freshdesk, actions such as creating new pulses (tasks), updating existing pulses with ticket details, or organizing incoming ticket information into boards are possible.
Is it possible to update ticket status in Freshdesk from within monday.com using our platform?
Yes, you can set up an action where any change or update made to a task's status on monday.com reflects back on corresponding tickets in Freshdesk. This ensures both platforms are consistently updated real-time.
Can we automatically create new tasks in monday.com for every new ticket in Freshdesk?
Absolutely! By setting up a trigger for 'New Ticket' in Freshdesk, you can create an automated action that generates a corresponding task inside your chosen board in monday.com each time there’s a new support request.
Are there any prerequisites for integrating Freshdesk with monday.com on our platform?
Yes, you should have administrator access on both accounts to authenticate and connect them through our platform. Ensure that API keys are enabled as they may be necessary during the setup process.
How do I troubleshoot if my integration between Freshdesk and monday.com isn't working correctly?
First check if all necessary permissions and authentication steps are complete. Verify your trigger events on both platforms have been properly set. Reviewing logs within our interface can also help identify where issues may occur during the data sync process.
