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A COVID-19 update: We're creating a $1 million assistance program for our most impacted small business customers

By Wade Foster · March 20, 2020
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Note: Our COVID-19 assistance program is no longer accepting new applications. We're so inspired by all the small businesses that we heard from—thank you for being part of the Zapier community.

With the spread of the new coronavirus disease (COVID-19), we know this is a difficult time. That's especially true for small businesses and the people who run them, locally and globally.

As we navigate this challenging situation together, supporting you is our top priority. Earlier, we announced free upgrades to Zapier Starter plans for anyone tackling COVID-19 on the frontlines.

Today, we're committing $1 million to help our most impacted small business customers keep their most important workflows going.

If you're a small business in need, fill out this form. Our support team will set up qualified customers with a free 3-month credit for a Starter plan.

We built Zapier to help small businesses automate parts of their work, so they can focus on what's important to them. In the face of this crisis, we want to make sure you can keep using the workflows that help you and your team most.

Who qualifies for this assistance program?

COVID-19 is creating challenges for all of us. Small businesses are being hit especially hard. With this assistance program, we want to lend what help we can to our most impacted customers.

We're offering our small business assistance program to heavily impacted people who meet some combination of these criteria:

  • You work in a business with 10 employees or fewer, or you're a solo entrepreneur.

  • Your business is privately owned.

  • Your business is impacted by "social distancing" in an outsized way. The tourism, food service, hospitality, salon and spa, fitness, and education industries are some examples.

  • You're a paying Zapier customer as of 3/20/2020.

This list is non-exhaustive. If you have questions, reach out, and we'll do what we can to help.

We're running mostly on the honor system here. If you still have the means to pay for a Zapier plan, please do so. Zapier's 300+ employees and our families are dealing with the impact of COVID-19, too. But we know many of you are struggling more than we are; we'd like to help you weather the storm.

How can I apply for the assistance program?

If you and your business fall into one of the groups above and you want to apply for assistance, take these steps:

  • Fill out this form to tell us a bit more about your business. Our support team will review every request.

  • Wait for a response. Our support team will reach out directly to let you know if you're approved for the program. Dedicated teammates are watching for responses, and we'll review them as fast as we can.

  • We'll apply a coupon to your account if you're approved. The coupon covers 3 months of a paid Zapier Starter plan.

Please note: The credit does not cover metered tasks beyond the base plan.

For the people and businesses affected by COVID-19, know that we're with you. Even at a distance, we're in this together.

We hope this program will help, and know that we're committed to finding ways to support your business in hard times and in brighter days to come.

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