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Welcoming Customer Champion Andrew Gosnell to Zapier

Andrew Gosnell
Andrew Gosnell / November 21, 2014

A note from Wade Foster, Zapier CEO: Much of how Zapier does support is modeled after the well-known form software company Wufoo. In fact, Wufoo is where we learned Support Driven Development. So when the first Wufoo support member, Andrew Gosnell, approached us about joining Zapier, we were understandably excited. Welcome, Andrew!

Hey everyone—my name is Andrew, and I'm Zapier's newest member of the support team!

Though I've just started with Zapier, it actually isn't the first time I've helped people who are using Zapier! Before Zapier, I was helping support Wufoo, one of the many services with a Zapier integration. (Maybe I've even answered some of your questions already!) Zapier has always been a big hit among Wufoo users to automate the process of moving data around, and I recommended it to people all the time.

During my five years at Wufoo, I really gained an appreciation for working remotely and the efficiency of a small team. But probably my favorite thing to see is all the unique and amazing ways people can use a product to help them get things done easier and faster. Helping someone accomplish things for which they otherwise may not have had the time, expertise, or money, is something that always brightens my day.

Here at Zapier, I am happy to be joining a team that shares those same values and goals. I'll be using my past knowledge of "the other side of a Zap" to help answer your questions about getting your data moved around easily and efficiently.

Outside of work, I enjoy playing (and watching) soccer and tennis, and spending time with my wife and baby daughter. Since I'm able to work remotely for Zapier, that's allowed us to move back home to Florida, and I'm looking forward to being closer to family.

“If we didn't get these ongoing notifications through Zapier, we’d miss important information on how patient funding is going. It's saved us so much time.”

Grace Garey, co-founder of Watsi

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