Connect Freshdesk and Smartsheet to unlock the power of automation

Yes, Freshdesk tickets can be set up to trigger specific actions in Smartsheet. For example, when a new ticket is created in Freshdesk, it can automatically create a new row in your designated Smartsheet. This helps keep your data synchronized across platforms.

To update existing rows in Smartsheet via Freshdesk, you need to set a specific condition or trigger event within Freshdesk that matches criteria with the data in Smartsheet. When the condition is met, such as updating a ticket status, the corresponding row in Smartsheet will also be updated.

Yes, you can configure the integration to transfer comments from a Freshdesk ticket into a specific cell or column in your Smartsheet. This allows you to keep track of all interactions related to specific tasks directly within your project sheet.

Triggers like 'New Ticket', 'Update Ticket', or changes to ticket status can be used within Freshdesk. These triggers can then update corresponding fields or create new entries automatically in Smartsheet without manual intervention.

Currently, our integration primarily supports sending data from Freshdesk to Smartsheet. To reflect changes made directly in Smartsheet back into Freshdesk requires additional steps and possibly other integrations or custom API solutions.

Yes, custom fields created within Freshdesk can also be mapped and transferred to corresponding columns within your sheets on Smartsheet during setup. It ensures that unique data points are recorded systematically.

While there are generally generous allowances for triggers and actions between integrated services, exact limits may depend on both your subscription plan and any service-specific quotas defined by either platform.