Smartsheet + Freshdesk Integrations

How to connect Smartsheet + Freshdesk

Zapier lets you send info between Smartsheet and Freshdesk automatically—no code required.

When this happens...

New Attachment

Triggers when a new attachment is added to a row.

automatically do this!

Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket.

Supported triggers and actions

What does this mean?

Updated Row
Triggers when a row is updated.
Trigger
Scheduled
New Attachment
Triggers when a new attachment is added to a row.
Trigger
Scheduled
New Comment
Triggers when a new comment is added.
Trigger
Scheduled
New Row
Triggers when a new row is added.
Trigger
Scheduled
Create Workspace
Creates a Workspace.
Action
Write

Add Attachment to Row
Adds a file attachment to a row.
Action
Write
Add Discussion to Row
Adds discussion to row.
Action
Write

Add Row to Sheet
Add a row to a sheet.
Action
Write

Smartsheet
Copies folder to another destination.
Scheduled
Action
Smartsheet
Copies row to another sheet.
Scheduled
Action
Smartsheet
Creates a copy of the specified Workspace.
Scheduled
Action
Smartsheet
Moves row to another sheet.
Scheduled
Action
Smartsheet
Create a new sheet from an existing sheet.
Scheduled
Action
Smartsheet
Create a new sheet from a template.
Scheduled
Action
Smartsheet
Update an existing row with new values. Requires a row ID.
Scheduled
Action
Smartsheet
Send a row via email.
Scheduled
Action
Smartsheet
Send a sheet via email (as PDF or Excel).
Scheduled
Action
Smartsheet
Share a sheet.
Scheduled
Action
Smartsheet
Share a workspace.
Scheduled
Action
Freshdesk
Triggers when there is a new ticket is created in Freshdesk.
Instant
Trigger
Freshdesk
Triggers when a new customer is created.
Instant
Trigger
Freshdesk
Triggers when a Note is added to a Ticket.
Instant
Trigger
Freshdesk
Triggers when a Ticket is updated.
Instant
Trigger
Freshdesk
Triggers when a user is updated.
Instant
Trigger
Freshdesk
Add Private or Public notes to a Freshdesk Support Ticket.
Scheduled
Action
Freshdesk
Allows you to create a Company entry in Freshdesk.
Scheduled
Action
Freshdesk
Creates a Forum under a Category.
Scheduled
Action
Freshdesk
Creates a Forum Category.
Scheduled
Action
Freshdesk
Create a new Forum Topic on Freshdesk Forums.
Scheduled
Action
Freshdesk
Create a ticket in Freshdesk for your domain.
Scheduled
Action
Freshdesk
Allows you to create a User/Customer in Freshdesk for your support domain.
Scheduled
Action
Freshdesk
Finds an existing customer or a potential customer that has raised a ticket.
Scheduled
Action
Freshdesk
Find a ticket by ID.
Scheduled
Action

How Smartsheet + Freshdesk Integrations Work

Step 1: Authenticate Smartsheet + Freshdesk.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Smartsheet + Freshdesk

About Smartsheet

Smartsheet is a leading cloud-based platform for work execution, enabling teams and organizations to plan, capture, manage, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.