Skip to content

Connect Pipedrive and Zendesk to unlock the power of automation

  • No credit card required
  • Free forever for core features
  • 14-day trial for premium features and apps
Choose a Trigger
Choose an Action
Google Logo Start with Google for free

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate Pipedrive with Zendesk - no code necessary. See how you can get setup in minutes.

100%
Help
Pipedrive logo
Pipedrive
Pipedrive logo
Pipedrive
1. Choose trigger event
Zendesk logo
Zendesk
Zendesk logo
Zendesk
2. Choose action
Pipedrive logo
1. Select the event
Setup
Test
Pipedrive logo
Pipedrive
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Activity" from Pipedrive.

Add your action

An action happens after the trigger—such as "Delete User" in Zendesk.

You’re connected!

Zapier seamlessly connects Pipedrive and Zendesk, automating your workflow.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

G2 Badge - Best Est. ROI - Winter 2024
G2 Badge - Best Results - Winter 2024
G2 Badge - Most Implementable - Winter 2024
G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your Pipedrive to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Illustration of AI enhancing Zapier workflows with automation and app integrations.

Frequently Asked Questions about Pipedrive + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Pipedrive and Zendesk

How can I integrate Pipedrive with Zendesk?

You can integrate Pipedrive with Zendesk using our automation platform. By setting up triggers in Zendesk, like a new ticket creation, you can automatically create or update deals in Pipedrive. Similarly, events occurring in Pipedrive, such as a new deal, can trigger actions in Zendesk like ticket assignments.

What types of triggers from Zendesk can be used to initiate actions in Pipedrive?

Our integration allows you to use several triggers from Zendesk such as when a new ticket is created, updated or when a ticket status changes. These triggers can initiate actions in Pipedrive like adding notes to a deal or creating an activity.

Is it possible to update Zendesk tickets when there is activity on a Pipedrive deal?

Yes, whenever there is activity on a Pipedrive deal such as stage progression or adding notes, you can set it up to update the corresponding tickets on Zendesk. This helps keep your customer support team informed of sales updates.

Can I use custom fields in the integration between Pipedrive and Zendesk?

Absolutely! Custom fields from both Pipedrive and Zendesk can be utilized in the integration. You just need to ensure that these custom fields are mapped correctly during the setup process so that the information flows accurately between both platforms.

What are common use cases for integrating Pipedrive with Zendesk?

Common use cases include updating sales reps on support tickets related to their deals, creating contacts from new tickets automatically into Pipedrive, and updating ticket status based on sales activities. These automate communication and streamline processes between sales and customer service teams.

How do I troubleshoot if my integration stops working?

First, check if there are any updates required either from our platform or from Pipedrive/Zendesk themselves. Ensure all API keys are valid and haven’t expired. Also review if any of the trigger-action workflows have been accidentally modified or deleted.

Are there limitations on setting up an integration between these two platforms?

While most standard fields and operations can be synchronized seamlessly, some limitations might exist around synchronizing historical data or dealing with complex conditional workflows depending solely on customized scripts within each platform.

Connect Pipedrive and Zendesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

  • Pipedrive triggers, actions, and search
    New Activity

    Triggers when a new activity is created.

    Trigger
    Polling
    Try It
    • Activity filter
      Required
    Trigger
    Polling
    Try It
    • Activity filter
      Required
    • Deal status
    Trigger
    Polling
    Try It
    • Activity filter
      Required
    Trigger
    Polling
    Try It

Learn how to automate Pipedrive on the Zapier blog

Learn how to automate Zendesk on the Zapier blog

pipedrive logo
About Pipedrive
Pipedrive is sales pipeline and CRM software for deal makers. Get super-organized. Close deals in less time. iOS and Android apps let you take your pipeline with you anywhere.
Learn moreLearn moreHelpHelp
Related categories
Similar apps
Zoho CRM integrationsZoho CRM integrations
Zoho CRM
CRM (Customer Relationship Management), Zoho
Zendesk Sell integrationsZendesk Sell integrations
Zendesk Sell
CRM (Customer Relationship Management)
Agile CRM integrationsAgile CRM integrations
Agile CRM
CRM (Customer Relationship Management)
zendesk logo
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn moreLearn moreHelpHelp
Related categories
Similar apps
Help Scout integrationsHelp Scout integrations
Help Scout
Customer Support
Freshdesk integrationsFreshdesk integrations
Freshdesk
Customer Support
HappyFox integrationsHappyFox integrations
HappyFox
Customer Support

Connect Pipedrive to Zendesk on the world's largest no-code automation platform

Google Logo Sign up with Google