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Zapier makes it easy to integrate Pipedrive with Zendesk - no code necessary. See how you can get setup in minutes.
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Pipedrive
Pipedrive
1. Choose trigger event
Zendesk
Zendesk
2. Choose action
1. Select the event
Setup
Test
Pipedrive
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "Activity Matching Filter" from Pipedrive.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Pipedrive and Zendesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Create a new record or update an existing record in your app.
Subject
Required
Follow-up Source Ticket
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/Description
Required
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Ticket
Required
Comment body
Comment format
Should the Comment be public?
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Organization
Required
Name
Details
Notes
Tags
Domain_names
External_id
Shared_tickets
Shared_comments
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
User
Required
Name
Email
Details
Notes
Phone
Tags
Role
Organization
External_id
Verified
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Stop on error
Required
HTTP Method
Required
URL
Required
Query string parameters
Additional request headers
Body
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Ticket_id
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Query
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Query
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Query
Required
Name
Required
Details
Notes
Tags
Domain_names
External_id
Group_id
Shared_tickets
Shared_comments
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
For AI agents & developers
Use Pipedrive and Zendesk with AI agents and code
Beyond Zap workflows. Call Pipedrive and Zendesk actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Pipedrive and Zendesk actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Discount to Deal
Delete User
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Customers who say using Zapier has made them better at their job
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Customers have created over 25 million Zaps on the platform
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The average user takes less than 6 minutes to set up a Zap
Connect Pipedrive and Zendesk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
Create more impactful campaigns with automation
Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
Provide world-class support with a little help from automation
Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
Automate your way to actionable, up-to-date data
The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
Resolve incidents faster with automation
Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
Learn how to automate Pipedrive on the Zapier blog
Learn how to automate Zendesk on the Zapier blog
Make work flow with AI
Level up your Pipedrive to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Pipedrive + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Pipedrive and Zendesk
How can I integrate Pipedrive with Zendesk?
You can integrate Pipedrive with Zendesk using our automation platform. By setting up triggers in Zendesk, like a new ticket creation, you can automatically create or update deals in Pipedrive. Similarly, events occurring in Pipedrive, such as a new deal, can trigger actions in Zendesk like ticket assignments.
What types of triggers from Zendesk can be used to initiate actions in Pipedrive?
Our integration allows you to use several triggers from Zendesk such as when a new ticket is created, updated or when a ticket status changes. These triggers can initiate actions in Pipedrive like adding notes to a deal or creating an activity.
Is it possible to update Zendesk tickets when there is activity on a Pipedrive deal?
Yes, whenever there is activity on a Pipedrive deal such as stage progression or adding notes, you can set it up to update the corresponding tickets on Zendesk. This helps keep your customer support team informed of sales updates.
Can I use custom fields in the integration between Pipedrive and Zendesk?
Absolutely! Custom fields from both Pipedrive and Zendesk can be utilized in the integration. You just need to ensure that these custom fields are mapped correctly during the setup process so that the information flows accurately between both platforms.
What are common use cases for integrating Pipedrive with Zendesk?
Common use cases include updating sales reps on support tickets related to their deals, creating contacts from new tickets automatically into Pipedrive, and updating ticket status based on sales activities. These automate communication and streamline processes between sales and customer service teams.
How do I troubleshoot if my integration stops working?
First, check if there are any updates required either from our platform or from Pipedrive/Zendesk themselves. Ensure all API keys are valid and haven’t expired. Also review if any of the trigger-action workflows have been accidentally modified or deleted.
Are there limitations on setting up an integration between these two platforms?
While most standard fields and operations can be synchronized seamlessly, some limitations might exist around synchronizing historical data or dealing with complex conditional workflows depending solely on customized scripts within each platform.
About Pipedrive
Pipedrive is sales pipeline and CRM software for deal makers. Get super-organized. Close deals in less time. iOS and Android apps let you take your pipeline with you anywhere.