Create Zendesk tickets for new rows added to Excel

The sooner your team knows about issues, the faster they can be worked on and resolved. Once it's active, this Zap will track a specific Excel spreadsheet, listening for new rows. Whenever a new one is detected, the information will be passed on to Zendesk, setting up a new ticket with the details so your support can get on it immediately.

Note: This integration will only work with an Excel spreadsheet on OneDrive for Business

How this Excel-Zendesk integration works

  1. A new row is created on Excel
  2. Zapier automation adds a new ticket on Zendesk

Apps involved

  • Excel
  • Zendesk
Create Zendesk tickets for new rows added to Excel
Excel integration logo

Microsoft's Excel is a spreadsheet application used by millions of users across the world. It is part of the Office ecosystem and is considered the industry standard for spreadsheets.

Only files on OneDrive for Business (available with Office 365 and Sharepoint server) are supported at this time with Zapier.

Zendesk integration logo

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

What Is Zapier?

Get Help