Connect Microsoft Excel and Freshdesk to unlock the power of automation

To set up a trigger for Freshdesk in Excel, you'll need to use our platform to create a 'Zap' that connects the two applications. You can choose triggers like 'New Ticket' or 'Updated Ticket' in Freshdesk, which will then prompt actions such as updating a row or adding data in Excel.

When a Freshdesk ticket is updated, you can perform various actions in Excel such as creating a new row, updating an existing row with ticket details, or even running complex calculations based on the ticket information.

Yes, it's possible. By setting up an 'Updated Ticket' trigger from Freshdesk, we can automatically log specific response details into designated columns and rows in your Excel sheet.

Absolutely. During the setup process, you can specify conditions and filter parameters that dictate which tickets from Freshdesk should be added to your Excel sheet. This helps in managing your data more efficiently by only pulling relevant information.

You can handle multiple triggers by setting up separate 'Zaps' for each ticket type. For example, one Zap might handle new tickets of high priority while another handles updates on critical issues—all logging directly into different sheets or sections of your workbook.

If errors occur during the integration process between Freshdesk and Excel, our platform provides detailed logs and error reports. You can review these logs to understand what went wrong and make necessary adjustments. Additionally, our support team is available to assist with troubleshooting any issues.

No manual intervention is typically required once you've set up the automation correctly. The whole process runs seamlessly as long as the initial configuration matches your desired workflow rules between Freshdesk triggers and corresponding actions in Excel.