Connect ActiveCampaign and Freshdesk to unlock the power of automation

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Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate ActiveCampaign with Freshdesk - no code necessary. See how you can get setup in minutes.

Select a trigger from ActiveCampaign

A trigger is an event that starts your Zap and runs the workflow. For example, with ActiveCampaign, a trigger could be "New or Updated Custom Object Record."
A trigger is the event that kicks off your automated workflow.

Setup an action from Freshdesk

An action is what takes place after the automation is triggered. For example, with Freshdesk, the action could be "Add Notes to a Ticket."
An action is the event that your automated workflow performs when triggered.

That’s it! You just connected ActiveCampaign to Freshdesk

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Triggers and actions are the main components of every automated workflow.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your ActiveCampaign to Freshdesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about ActiveCampaign + Freshdesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with ActiveCampaign and Freshdesk

How do I integrate ActiveCampaign with Freshdesk?

To integrate ActiveCampaign with Freshdesk, you need to use a tool like Zapier. You'll start by selecting ActiveCampaign and Freshdesk as the two apps you want to connect. You can then set up triggers and actions based on your needs, such as creating a new contact in ActiveCampaign when a ticket is updated in Freshdesk.

What triggers can I use from Freshdesk for integration?

Available triggers from Freshdesk include new tickets, updated tickets, and specific ticket status changes. You can use these triggers to initiate actions within ActiveCampaign, such as adding a contact or updating an existing one.

Can I create contacts in ActiveCampaign based on Freshdesk tickets?

Yes, you can set up an automation where creating or updating a ticket in Freshdesk will automatically create a new contact or update an existing contact in ActiveCampaign.

Are there specific actions within ActiveCampaign I can perform following Freshdesk triggers?

Following triggers from Freshdesk, you can perform several actions within ActiveCampaign such as adding new contacts, updating contact information, or adding tags to contacts.

Do I need coding skills to integrate these two platforms?

No coding skills are required. The integration between ActiveCampaign and Freshdesk is designed to be user-friendly and can be set up using our interface without any programming knowledge.

How often do the sync operations run once the integration is set up?

Sync operations usually run in real-time or near real-time after setting up the integration. Specific timing may vary based on current system loads and configuration specifics.

What happens if there is an error during the integration process?

If there’s an error during the integration process, check your configurations for any errors. Our platform also provides logs which might offer insight into what went wrong. If issues persist, our support team is available to assist with troubleshooting.

Connect ActiveCampaign and Freshdesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.