Connect c2a and Freshdesk to power AI-driven automation

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Choose a Trigger

Choose an Action

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Start with a template that brings c2a and Freshdesk together. Build enterprise-grade automation in minutes.

Our most popular template

Make calls in c2a for new serious Freshdesk tickets
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Freshdesk + Filter by Zapier + c2a

Make calls in c2a for new serious Freshdesk tickets

Details

Try it

Freshdesk + Filter by Zapier + c2a

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

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Zapier makes it easy to integrate c2a with Freshdesk - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Synchronized Call" from c2a.

Add your action

An action happens after the trigger—such as "Add Notes to a Ticket" in Freshdesk.

You’re connected!

Zapier seamlessly connects c2a and Freshdesk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Synchronized Call
Triggers when a call was synchronized.
Trigger
Instant
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Outgoing Call
Triggers when a new outgoing call is created.
Trigger
Instant
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- External id
- Label
  Required
- Description
- Location
- Fullday
- Date from
- Date to
- Campaign
- Whole organization
- Tag list
Action
Write
- Account
  Required
- External ID
- Name
- Number
- E-mail
- Additional identifier 1
- Additional identifier2
- Additional identifier 3
- Blocked all actions
- Used to phone call
- Used to sms
- Used to vms
- Used to fax
- Used to email
- Role list
- Default
- Active
- Overwrite existing?
Action
Write
- External ID
- Name
- Phone number
- Email
- Additional identifier 1
- Additional identifier 2
- Additional identifier 3
- Additional identifier 4
- Relation status
- Trade
Action
Write

- Phone number
  Required
- Campaign
Action
Write
- Query
  Required
Action
Search

- Query
  Required
Action
Search
- Query
  Required
- External ID
- Name
  Required
- PESEL
- NIP
- REGON
- KRS
- NRB
- Additional Identifier 1
- Additional Identifier 2
- Additional Identifier 3
- Additional Identifier 4
- Legal Personality
- Relation Status
- Trade
Action
Search or write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

Unanswered Call
Triggers when a unanswered Call is occurs.
Trigger
Instant
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- External ID
- Name
  Required
- PESEL
- NIP
- REGON
- KRS
- NRB
- Additional Identifier 1
- Additional Identifier 2
- Additional Identifier 3
- Additional Identifier 4
- Legal Personality
- Relation Status
- Trade
Action
Write
- External ID
- Subject Type
  Required
- Subject ID
  Required
- Address Type
- Address Status
- Street
- City
- Postcode
- Country
- Country Code
- Province
Action
Write
- External ID
- Account
  Required
- Campaign
- Deal Type
- Deal status
- Deal Source
- Deal Source Channel
- Deal Category
- Amount
- Description
  Required
- Scheduled at
  Required
- Tag list
Action
Write
- External ID
- Subject ID
  Required
- Subject Type
  Required
- Task Type
  Required
- Campaign
- Max tries
  Required
- Min range between tries
  Required
- Scheduled at
  Required
- Finished at
  Required
- Next try at
  Required
Action
Write
- Phone number
  Required
- Message
  Required
- Integrated Application (SMS presentation)
- Campaign
Action
Write
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- External ID
- Name
- Phone number
- Email
- Additional identifier 1
- Additional identifier 2
- Additional identifier 3
- Additional identifier 4
- Relation status
- Trade
Action
Search or write
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect c2a and Freshdesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Freshdesk on the Zapier blog

Make work flow with AI

Level up your c2a to Freshdesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About c2a

The c2a system was created for Contact Center offices to support, automate calls and other communication channels.

HelpHelp

Related categories

CRM (Customer Relationship Management)

Similar apps

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Help Scout

Customer Support

Mojo Helpdesk

Customer Support

Connect c2a and Freshdesk to power AI-driven automation

Launch your first automated workflow

Make calls in c2a for new serious Freshdesk tickets

Make calls in c2a for new serious Freshdesk tickets

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Connect c2a and Freshdesk to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Learn how to automate Freshdesk on the Zapier blog

Simplify customer support with Zapier's Freshdesk integration

Make work flow with AI

Connect c2a to Freshdesk on the world's largest no-code automation platform