Connect JivoChat and Microsoft Office 365 to unlock the power of automation
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How Zapier works
Zapier makes it easy to integrate JivoChat with Microsoft Office 365 - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Chat Finished" from JivoChat.
Add your action
An action happens after the trigger—such as "Create Event" in Microsoft Office 365.
You’re connected!
Zapier seamlessly connects JivoChat and Microsoft Office 365, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Chat Finished
Triggers when a new chat is closed in JivoChat's agent application.
Try ItTriggerInstant - Parent FolderRequired
- Child Folder
Try ItTriggerPolling- Contact Folder
Try ItTriggerPolling- Parent Folder
- Child Folder
- Search termsRequired
- Note
Try ItTriggerPolling
- Calendar
- Time BeforeRequired
- Time Before (Unit)Required
Try ItTriggerPolling- Calendar
Try ItTriggerPolling- Shared Inbox
Try ItTriggerPolling- New Flagged Email
Triggers when a new email is flagged.
Try ItTriggerPolling
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Connect JivoChat and Microsoft Office 365 to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
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Learn how to automate Microsoft Office 365 on the Zapier blog
Frequently Asked Questions about JivoChat + Microsoft Office 365 integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with JivoChat and Microsoft Office 365
How can I integrate JivoChat with Microsoft Office 365?
You can integrate JivoChat with Microsoft Office 365 by using our integration platform to create automated workflows. This involves setting up triggers in JivoChat, such as the start of a chat or a completed conversation, and linking them to actions in Office 365 applications. This may include creating calendar events or sending emails through Outlook.
What triggers are available for JivoChat when integrating with Office 365?
When integrating JivoChat with Office 365, we offer several triggers you can set up, such as 'New Incoming Chat', 'Chat Closed', and 'New Agent Message'. These triggers can be used to automate tasks in Office 365 applications like adding a task in Microsoft To Do or sending an email through Outlook.
What actions can be performed in Microsoft Office 365 based on JivoChat activity?
Once you've set your desired triggers in JivoChat, you can perform various actions in Microsoft Office 365 such as sending an automatic email via Outlook, creating an event on your calendar, or adding contacts to your address book.
Is it possible to send automated emails from Outlook based on chat activities in JivoChat?
Yes, by setting up 'New Incoming Chat' or 'Chat Closed' as triggers from JivoChat, you can automate the dispatch of emails through Outlook. For instance, an automatic follow-up email could be sent whenever a chat is completed.
Can I create calendar events in Office 365 from JivoChat interactions?
Certainly! By using the 'New Agent Message' trigger from JivoChat, you can create new calendar events within your Office 365 account. This is particularly useful for scheduling follow-up meetings directly after engaging chats.
How do I automate task creation in Microsoft To Do from a chat on JivoChat?
To automate task creation, use the 'New Incoming Chat' trigger in conjunction with our integration tools to add new tasks into Microsoft To-Do whenever specific conditions are met during your chats.
Can I update contacts in my address book based on information collected during chats on JivoChat?
Yes, by utilizing chat-based triggers that capture user details during conversations on JivoChat, you can automatically update or add new contacts into your Microsoft Office 365 address book.
