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Set up your first integration
Quickly connect Tidio to Microsoft Teams with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Tidio with Microsoft Teams - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Contact Sent From Bot" from Tidio.
Add your action
An action happens after the trigger—such as "Create Channel" in Microsoft Teams.
You’re connected!
Zapier seamlessly connects Tidio and Microsoft Teams, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Send to Zapier NodeRequired
Try ItTriggerInstant- TeamRequired
- ChannelRequired
- Member
- Highlight Word
Try ItTriggerPolling- New Chat
Triggers when a new chat is created.
Try ItTriggerPolling - TeamRequired
- ChannelRequired
Try ItTriggerPolling
- TeamRequired
Try ItTriggerPolling- ChatRequired
- Exclude messages by you?
Try ItTriggerPolling- TeamRequired
Try ItTriggerPolling- TeamRequired
- ChannelRequired
Try ItTriggerPolling
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Connect Tidio and Microsoft Teams to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
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Learn how to automate Microsoft Teams on the Zapier blog
Frequently Asked Questions about Tidio + Microsoft Teams integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Tidio and Microsoft Teams
How can I integrate Tidio with Microsoft Teams?
You can integrate Tidio with Microsoft Teams using our automation platform. By setting up specific triggers in Tidio, such as receiving a new chat message, you can automatically generate actions in Microsoft Teams like sending a notification to a selected channel.
What triggers are available for Tidio integration with Microsoft Teams?
We offer various triggers for Tidio integration, including new chat messages, assigned conversations, and new leads collected in the chat. Once these events occur, they can prompt actions within Microsoft Teams, such as notifications or sending messages to channels.
Can I customize actions in Microsoft Teams based on Tidio triggers?
Yes, our platform allows you to customize what actions are performed in Microsoft Teams based on specific Tidio triggers. For instance, you can set up notifications to be sent only for chats containing certain keywords or when a lead score reaches a particular threshold.
Is it possible to receive alerts in Microsoft Teams when there is a new lead from Tidio?
Absolutely! When a new lead is collected via Tidio, you can create an automated flow that sends an alert directly to your chosen Microsoft Teams channel so your team can act promptly.
How do I manage the notifications from Tidio in my Microsoft Teams channels?
You can manage the notification settings through our platform by choosing specific triggers and deciding which channels those notifications should be sent to. This helps keep the information relevant and targeted for your team members.
What should I do if the integration between Tidio and Microsoft Teams is not working properly?
If the integration isn't functioning as expected, first check your trigger and action configurations within our platform. Ensure all settings align correctly between Tidio and your chosen actions in Microsoft Teams. If issues persist, contacting our support for troubleshooting might be necessary.
Are there any limitations I should be aware of when integrating Tidio with Microsoft Teams?
While most functionalities are supported seamlessly, real-time action is subjected to both platforms' API limits and restrictions. It's vital to review any rate limits and ensure that triggers and subsequent actions align with those constraints.
