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Choose an Action

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Start with a template that brings DeskDirector and Microsoft Teams together. Build enterprise-grade automation in minutes.

Our most popular template

Send channel messages in Microsoft Teams when chat sessions are created or updated in DeskDirector
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DeskDirector + Microsoft Teams

Send channel messages in Microsoft Teams when chat sessions are created or updated in DeskDirector

Details

Try it

DeskDirector + Microsoft Teams

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

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Zapier makes it easy to integrate DeskDirector with Microsoft Teams - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "When a Chat Session Is Created or Updated" from DeskDirector.

Add your action

An action happens after the trigger—such as "Create Channel" in Microsoft Teams.

You’re connected!

Zapier seamlessly connects DeskDirector and Microsoft Teams, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Chat Event
  Required
- Description
  Required
Trigger
Instant
Try It
- WorkflowType
  Required
- WorkflowId
  Required
- Description
  Required
Trigger
Instant
Try It
- CompanyId
  Required
- ContactId
- Summary
  Required
- Description
  Required
- BoardId
  Required
- StatusId
  Required
- PriorityId
- SourceId
- InternalNote
Action
Write
- ContactId
  Required
- Note
  Required
- TicketId
  Required
- RequireDismiss
Action
Write
- SessionId
  Required
- Message
  Required
Action
Write

- Search
- Tags
Action
Search
- ContactId
  Required
Action
Search

- MemberId
  Required
Action
Search
- TicketId
  Required
Action
Search
- Team
  Required
- Channel
  Required
- Member
- Highlight Word
Trigger
Polling
Try It
New Chat
Triggers when a new chat is created.
Trigger
Polling
Try It
- Team
  Required
- Channel
  Required
Trigger
Polling
Try It
- Team
  Required
- Channel Name
  Required
- Description
- Favorite for All?
Action
Write
- Team Member(s)
  Required
- Message Text Format
- Message Text
  Required
Action
Write
- Team
  Required
- Channel Name
  Required
- Description
Action
Write
- Team
  Required
- Public Channel
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Chat
  Required
- Message Text Format
- Message Text
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
Action
Search
- Chat ID
  Required
- Message ID
  Required
Action
Search
- Team
  Required
- Channel Name
  Required
- Include Archived Channels
Action
Search

- Ticket Event
  Required
- Description
  Required
- BoardId
- StatusId
- Summary
- RequestTypeId
- FormId
- PriorityId
- SourceId
- CompanyId
- TicketTags
- CompanyTags
- ContactTags
- VIP
Trigger
Instant
Try It
- Email
  Required
- FirstName
  Required
- CompanyId
- LastName
- Title
- Phone
Action
Write
- SessionId
  Required
- Contacts
- Members
Action
Write
- MemberId
  Required
- Note
  Required
- TicketId
- RequireDismiss
Action
Write
- TicketId
  Required
- Summary
- BoardId
- StatusId
- PriorityId
- Note
- Internal
Action
Write
- CompanyId
  Required
Action
Search
- CompanyId
- Email
- Search
- Tags
Action
Search
- Search
- Tags
Action
Search
- Team
  Required
Trigger
Polling
Try It
- Chat
  Required
- Exclude messages by you?
Trigger
Polling
Try It
- Team
  Required
Trigger
Polling
Try It
- Team
  Required
- Channel
  Required
Trigger
Polling
Try It
- Team Member
  Required
Action
Write
- Chat
  Required
- Message
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
- Message Text Format
- Reply Content
  Required
Action
Write
- Team
  Required
- Channel
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Send To
  Required
- Message Text (Optional)
- Card Type
  Required
Action
Write
- Team
  Required
- Channel ID
  Required
Action
Search
- Chat ID
  Required
Action
Search
- Search by
  Required
Action
Search

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect DeskDirector and Microsoft Teams to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

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Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Microsoft Teams on the Zapier blog

Make work flow with AI

Level up your DeskDirector to Microsoft Teams integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About DeskDirector

DeskDirector provides top customer success platform for MSPs that provides customizable client and tech portals, centralized communication, smart tickets, automations and more.

HelpHelp

Related categories

Customer Support

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

Learn moreLearn moreHelpHelp

Related categories

Microsoft Team Chat

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Connect DeskDirector and Microsoft Teams to power AI-driven automation

Launch your first automated workflow

Send channel messages in Microsoft Teams when chat sessions are created or updated in DeskDirector

Send channel messages in Microsoft Teams when chat sessions are created or updated in DeskDirector

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Connect DeskDirector and Microsoft Teams to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Learn how to automate Microsoft Teams on the Zapier blog

6 ways to automate Microsoft Teams

How to create an auto-responder (and other bots) in Microsoft Teams

How to use Zapier within Microsoft Teams

Make work flow with AI

Connect DeskDirector to Microsoft Teams on the world's largest no-code automation platform