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Choose a Trigger

Choose an Action

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Quickly connect GitHub to ManageEngine ServiceDesk Plus Cloud with a Zapier template.

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Create requests in ManageEngine ServiceDesk Plus Cloud for new pull requests in GitHub
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GitHub + ManageEngine ServiceDesk Plus Cloud

Create requests in ManageEngine ServiceDesk Plus Cloud for new pull requests in GitHub

Details

Try it

GitHub + ManageEngine ServiceDesk Plus Cloud

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

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Zapier makes it easy to integrate GitHub with ManageEngine ServiceDesk Plus Cloud - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Branch" from GitHub.

Add your action

An action happens after the trigger—such as "Create Announcement" in ManageEngine ServiceDesk Plus Cloud.

You’re connected!

Zapier seamlessly connects GitHub and ManageEngine ServiceDesk Plus Cloud, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Repo
  Required
Trigger
Polling
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- Repo
  Required
Trigger
Polling
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- Repo
  Required
- Issue_only
Trigger
Polling
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- Actor of Event
  Required
Trigger
Polling
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- Repo
  Required
Trigger
Polling
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- Repo
  Required
Trigger
Polling
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New Organization
Triggers when a new organization is created.
Trigger
Polling
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- Repo
  Required
Trigger
Polling
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- Who is requested to review?
- Repo
Trigger
Polling
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- Repo
  Required
Trigger
Polling
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- Repo
  Required
- Body
  Required
- Issue or Pull request
  Required
Action
Write
- Repository
  Required
- File Path
  Required
- Commit Message
  Required
- File Content
  Required
- File SHA (for updates)
- Branch
Action
Write
- Gist Filename
  Required
- Content of the Gist
  Required
- Description
- Make Gist Public?
Action
Write
- Repo
  Required
- Title
  Required
- Body
- Head
  Required
- Base
  Required
- Instant_merge
Action
Write
- Repo
  Required
- Pull Request
  Required
- Comment
- Action
  Required
- Commit SHA
Action
Write
- Repo
  Required
- Pull Request
  Required
- Title
- Body
- State
- Base
Action
Write
- Organization Name
  Required
- User Name (Login)
  Required
Action
Search
- Organization or User Name
- Repository Name
  Required
Action
Search
- Repo
  Required
- State
  Required
- Search by
  Required
- Search value
  Required
Action
Search
- Repo
  Required
- State
  Required
- Search by
  Required
- Search value
  Required
- Title
  Required
- Body
- Assignee
- Milestone
- Labels
Action
Search or write
- Service Desk Instance
  Required
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Trigger
Polling
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- Service Desk Instance
  Required
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
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- Title
  Required
- Description
  Required
- Priority
- Announcement Type
- Services Involved
- Email Users
- Public View
Action
Write
Create Request
Creates a new request.
Action
Write
Update Request
Updates an existing request.
Action
Write
- Request ID
  Required
Action
Search

- Repo
  Required
Trigger
Polling
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- Repo
  Required
- Head
Trigger
Polling
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- Which gists?
Trigger
Polling
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- Which types of issues should this trigger on?
- Organization
- Repo
- Label
Trigger
Polling
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New Mention
Triggers when your Github username is mentioned in a Commit, Comment, Issue or Pull Request.
Trigger
Polling
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- Repo
Trigger
Polling
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- Repo
  Required
Trigger
Polling
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New Repository
Triggers when a new repository is created.
Trigger
Polling
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New Team
Triggers when you are added to a team.
Trigger
Polling
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- Repo
  Required
- Issue
  Required
- Labels
  Required
Action
Write
- Repository
  Required
- Branch Name
  Required
- Source Branch/SHA
  Required
Action
Write
- Repo
  Required
- Branch Name
  Required
Action
Write
- Repo
  Required
- Title
  Required
- Body
- Assignee
- Milestone
- Labels
Action
Write
- Emoji
- Status Message
- Expires At
- Limited Availability
- Organization Name
Action
Write
- Repo
  Required
- Issue
  Required
- Title
- Body
- Assignee
- Milestone
- Labels
Action
Write
- Repository
  Required
- Branch Name
Action
Search
- Name
  Required
Action
Search
- Repo
  Required
- State
  Required
- Search by
  Required
- Search value
  Required
Action
Search
- Name (Login)
Action
Search
- Repo
  Required
- State
  Required
- Search by
  Required
- Search value
  Required
- Title
  Required
- Body
- Head
  Required
- Base
  Required
- Instant_merge
Action
Search or write
- Service Desk Instance
  Required
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
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- Service Desk Instance
  Required
- Trigger Module
  Required
- Execute On
  Required
- Trigger Conditions
Trigger
Instant
Try It
Create Change
Creates a new change.
Action
Write
Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

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Connect GitHub and ManageEngine ServiceDesk Plus Cloud to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate GitHub on the Zapier blog

Make work flow with AI

Level up your GitHub to ManageEngine ServiceDesk Plus Cloud integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about GitHub + ManageEngine ServiceDesk Plus Cloud integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with GitHub and ManageEngine ServiceDesk Plus Cloud

How does the integration between GitHub and ManageEngine ServiceDesk Plus Cloud work?

The integration enables the automatic creation of tickets in ManageEngine ServiceDesk Plus Cloud when specific events or triggers occur in GitHub, such as a new issue being opened or a pull request being merged.

What kinds of triggers are available for GitHub in this integration?

Triggers include events such as opening a new issue, closing an issue, updating a project board, or merging a pull request. You can customize triggers based on your workflow needs.

Can we create custom actions in ManageEngine ServiceDesk Plus based on GitHub activities?

Yes, you can set up custom actions like creating new incidents, updating existing tickets, or sending notifications within ManageEngine when specific activities occur on GitHub.

Is it possible to track pull requests and commits through this integration?

Absolutely. Our integration allows you to set triggers for activities like commits made to specific branches or statuses of pull requests which can then create updates or logs inside ManageEngine.

Do I need any special permissions to set up the integration between the two platforms?

You'll need administrative access on both platforms. In GitHub, ensure you have rights to enable webhooks and API access. For ManageEngine ServiceDesk Plus Cloud, confirm you have permissions to configure integrations and manage automation rules.

Are automated updates supported if changes happen after ticket creation?

Yes, once a ticket is linked with a GitHub event, subsequent changes such as additional comments or status updates in GitHub can automatically update the corresponding ticket in ManageEngine.

What should we do if there’s a failure in triggering an action from GitHub?

You should first check the webhook configuration in your repository settings on GitHub for any misconfigurations. Additionally, review any error logs in ManageEngine that might provide insights into failed actions due to API issues or permission restrictions.

About GitHub

GitHub is the perfect place to share code and work collaboratively on private and open source software.

Learn moreLearn moreHelpHelp

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About ManageEngine ServiceDesk Plus Cloud

ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.

Learn moreLearn moreHelpHelp

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Connect GitHub and ManageEngine ServiceDesk Plus Cloud to unlock the power of automation

Set up your first integration

Create requests in ManageEngine ServiceDesk Plus Cloud for new pull requests in GitHub

Create requests in ManageEngine ServiceDesk Plus Cloud for new pull requests in GitHub

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Connect GitHub and ManageEngine ServiceDesk Plus Cloud to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Learn how to automate GitHub on the Zapier blog

4 GitHub automation ideas

Make work flow with AI

Frequently Asked Questions about GitHub + ManageEngine ServiceDesk Plus Cloud integrations

Connect GitHub to ManageEngine ServiceDesk Plus Cloud on the world's largest no-code automation platform