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1 min read

Follow up with customers anywhere with respond.io

By Krystina Martinez · August 16, 2023
Hero image with Webhooks by Zapier and respond.io icons.

It's hard to be everywhere at once, but customers demand it. You might use social media for brand awareness, but that also means customers expect assistance in a Facebook message—even though you have a support form.

respond.io helps you route messages from social media channels, your Google business page, and other platforms in one place so your team can respond quickly. You can also track interactions in your preferred eCommerce, ticketing, and CRM (Customer Relationship Management) platforms to understand your customer journey better.

But what if you want to connect respond.io to an app or in-house solution that doesn't have a native respond.io or Zapier integration?

Luckily, you don't need any coding skills. You can create a simple Zap (our word for automated workflows) that automatically sends a respond.io message from a webhook. That way, you can respond to customers even if you're using a custom solution.

The challenge: You've routed most of your customer messages into one spot—except for that pesky custom form or app—which makes it challenging to respond promptly. 

The solution: Automatically send respond.io messages from our built-in webhooks tool—available on paid Zapier plans. Create your Zap, then add the auto-generated URL to any app that accepts webhooks.

A Zapier automated workflow that starts from a webhook, then sends a message in respond.io

Ready to try it yourself? To start with a Zap template—our pre-made workflows—just click on it, and we'll guide you through the set-up process. It only takes a few minutes.

Send respond.io messages from a webhook

Send respond.io messages from a webhook
  • Webhooks by Zapier logo
  • respond.io logo
Webhooks by Zapier + respond.io

Zap difficulty: Advanced

Top tip: New to webhooks? Check out our Zapier Learn course on using Zapier webhooks with your favorite tools—even if unavailable in our App Directory— so you can keep communication flowing.

This is just the start of all you can do with respond.io and Zapier. Zapier supports thousands of apps so that you can automate almost any task at work. Start building your Zap now with respond.io, and see what you can create. 

New to Zapier? It's workflow automation software that lets you focus on what matters. Combine user interfaces, data tables, and logic with 6,000+ apps to build and automate anything you can imagine. Sign up for free.

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A Zap with the trigger 'When I get a new lead from Facebook,' and the action 'Notify my team in Slack'