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Overhaul your chat support experience with Social Intents

By Krystina Martinez · December 1, 2023
 Hero with Social Intents and Mailchimp logos

Your customers need quick access to your support team, especially if your services go down. That's why they often prefer the instant connection of a live chat. It's a medium for quick solutions without any hypnotic hold music.

Enter Social Intents, a tool that transforms existing messaging apps into chat support channels for your customers. Your team can provide immediate support through Slack, Zoom, or even ChatGPT. With features like pre-chat surveys and proactive chat invites, Social Intents reduces customer friction and helps your team resolve issues faster.

You still need to monitor customer satisfaction over time, which is where Net Promoter Score (NPS) surveys come in. Fortunately, you can create a simple Zap (our word for automated workflows) that automatically creates or updates Mailchimp subscribers when you end a Social Intents chat. 

The challenge: You have limited time to collect customer feedback after they have a live chat session with a member of your support team.

The solution: Update your Mailchimp subscribers immediately after you close a chat in Social Intents so that you can request feedback faster. 

A Zapier automated workflow that updates or creates a Mailchimp subscriber after a chat ends in Social Intents.

Ready to try it yourself? Get started with our pre-made workflows called Zap templates. Just click on the template below, and we'll guide you through the setup process. It only takes a few minutes.

Add new Social Intents chat contacts to a Mailchimp list

Add new Social Intents chat contacts to a Mailchimp list
  • Social Intents logo
  • Mailchimp logo
Social Intents + Mailchimp

Zap rating: Beginner

Pro tip: Don't use Mailchimp for customer communication? No problem! Social Intents connects with other marketing automation tools through Zapier, so you can automatically request customer feedback and improve your service.

This is the start of all you can do with Social Intents and Zapier. Zapier supports thousands of apps so that you can automate almost any task at work. Start building your Zap now with Social Intents, and see what you can create.

New to Zapier? It's workflow automation software that lets you focus on what matters. Combine user interfaces, data tables, and logic with 6,000+ apps to build and automate anything you can imagine. Sign up for free to use this app, and thousands more, with Zapier.

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A Zap with the trigger 'When I get a new lead from Facebook,' and the action 'Notify my team in Slack'