Zendesk
When this happens...
IntercomNew Conversation
Then do this...
ZendeskCreate Ticket

Using multiple CRM solutions can create a great pipeline, but also be a chore to maintain. Take some of the work off your shoulders with this Zap. Once it's active, any new conversations on Intercom will also create new tickets on Zendesk, keeping both teams and client databases updated no matter where the action happens.

How It Works

  1. A new conversation takes place on Intercom
  2. Zapier automatically creates a ticket on Zendesk

What You Need

  • Intercom account
  • Zendesk account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,500+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Zendesk + Intercom and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New User

Triggers when a new user is created.

Attach File to Ticket

Attach a file to an existing ticket.

New Ticket

Triggers when a new ticket is added to a view.

Create User

Create a new user.

New User

Triggers when a new user is created.

Create Ticket

Create a new ticket.

Lead Converted to User

Triggers when a lead converts to a user.

Create Organization

Create a new organization.

New Conversation

Triggers when a new conversation is created by a user in Intercom.

Add/Remove Tag on User

Attach or remove a tag on a specific user.

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Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn More

Intercom is a customer communication platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email.

See Intercom Integrations