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Zapier makes it easy to integrate Xero with Zendesk - no code necessary. See how you can get setup in minutes.
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Xero
Xero
1. Choose trigger event
Zendesk
Zendesk
2. Choose action
1. Select the event
Setup
Test
Xero
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "New Bank Transaction" from Xero.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Xero and Zendesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
Create a new record or update an existing record in your app.
Subject
Required
Follow-up Source Ticket
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/Description
Required
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Ticket
Required
Comment body
Comment format
Should the Comment be public?
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Organization
Required
Name
Details
Notes
Tags
Domain_names
External_id
Shared_tickets
Shared_comments
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
User
Required
Name
Email
Details
Notes
Phone
Tags
Role
Organization
External_id
Verified
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Stop on error
Required
HTTP Method
Required
URL
Required
Query string parameters
Additional request headers
Body
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Ticket_id
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Query
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Query
Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Query
Required
Name
Required
Details
Notes
Tags
Domain_names
External_id
Group_id
Shared_tickets
Shared_comments
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
For AI agents & developers
Use Xero and Zendesk with AI agents and code
Beyond Zap workflows. Call Xero and Zendesk actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
No code
Connect via Zapier MCP
Expose Xero and Zendesk actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Add Items to Existing Sales Invoice
Delete User
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Customers who say using Zapier has made them better at their job
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Customers have created over 25 million Zaps on the platform
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The average user takes less than 6 minutes to set up a Zap
Connect Xero and Zendesk to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
Create more impactful campaigns with automation
Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
Provide world-class support with a little help from automation
Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
Automate your way to actionable, up-to-date data
The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
Resolve incidents faster with automation
Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
Learn how to automate Xero on the Zapier blog
Learn how to automate Zendesk on the Zapier blog
Make work flow with AI
Level up your Xero to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Frequently Asked Questions about Xero + Zendesk integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Xero and Zendesk
How do I integrate Xero with Zendesk?
To integrate Xero with Zendesk, we suggest using a platform like ours to set up automated workflows. You can create Zaps that trigger specific actions in Zendesk when an event occurs in Xero, such as creating a new invoice.
What triggers can be set up with Xero and Zendesk integration?
With the integration in place, you can set up triggers such as 'New Invoice' in Xero or 'New User' added in Zendesk. These triggers can initiate actions across the two platforms to streamline your processes.
Can I automate my customer support process using the integration?
Absolutely, you can automate your customer support process by setting up actions like creating a new ticket in Zendesk when certain conditions are met in Xero, such as an overdue payment.
What types of data can be transferred between Xero and Zendesk using the integration?
Data such as user information, payment details, and invoice status from Xero can be used to update records or trigger actions within Zendesk.
Is it possible to get notifications on Zendesk based on changes in Xero?
Yes, you can set up notifications within Zendesk that are triggered by changes or updates in Xero records. For instance, receive alerts for updated contact details or invoice payments.
How secure is the integration between Xero and Zendesk?
The integration handles data securely by utilizing OAuth authentication and follows standard encryption protocols to ensure data is safely transferred between Xero and Zendesk.
Are there any limitations when integrating Xero with Zendesk?
While we strive for seamless integrations, certain limitations might exist on specific fields or data types due to differences in platform capabilities. We recommend checking our comprehensive guide for detailed compatibility information.
About Xero
Xero is an accounting app that lets you track businesses expenses and accounting with intuitive mobile apps and web interfaces for point-of-sale, ecommerce, time-tracking, and more.