Twilio + Gmail + Zendesk Sell Integrations

How to connect Twilio + Gmail + Zendesk Sell

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Do even more with Twilio + Gmail + Zendesk Sell

With Zapier, you can do more than just connect your apps - you can automate entire processes from beginning to end! Check out the following list of triggers and actions you can use with Twilio, Gmail, and Zendesk Sell. And don’t forget that you can add more apps and actions to create complex workflows.

Supported triggers and actions

What does this mean?

New Phone Number
Triggered when you add a new phone number.
Trigger
Scheduled
Try It
New Recording
Triggered when a new recording is available on your account.
Trigger
Scheduled
Try It
New Transcription
Triggered when a new transcription is available on your account.
Trigger
Scheduled
Try It
- From NumberRequired
- Alphanumeric Sender ID
  Enter up to 11 characters using A-Z, a-z, 0-9 and spaces. You must enable with Twilio first and can only send to supported countries.
- To NumberRequired
  Include country code. Everything but numbers will be removed and leading + wil be added. Separate multiple numbers with commas. Example: 15554443333,44111222333.
- MessageRequired
- Media Url
  Must be a URL that Twilio can download (so private URLs or files may not work!)
- Send Large Messages?
  If yes, we'll send a message up to 1600 characters in length. This is priced as multiple messages, and you can read more about it here. If no, we'll only send a single message, truncated at 160 characters
Action
Write
New Label
Triggers when you add a new label.
Trigger
Scheduled
Try It

- Label/Mailbox
  (Note: If no Label/Mailbox is selected, this Zap will trigger on all e-mails, including Drafts.)
Trigger
Scheduled
Try It
New Starred Email
Triggers when you receive a new email and star it within two days.
Trigger
Scheduled
Try It

- Label(s) to Add
- Message to be LabeledRequired
Action
Write
- Trigger Instructions
  Important
  If you are using a Gmail trigger for this Zap, we recommend only triggering off of "Inbox" messages to avoid Zap Loops.
  For the "New Email Matching Search" Gmail trigger, please add label:inbox to the end of your "Search String."
  For the "New Email", "New Labeled Email", and "New Thread" Gmail triggers, please select INBOX for the "Label/Mailbox" field.
- ThreadRequired
  If you're not using a Gmail trigger for this Zap, we recommend adding a Search step to find the thread you want.
- To
  Who will this email be sent to? Multiple email addresses can be entered either individually, or as a comma separated list, eg. test@example.com,example@example.com.
- Cc
  Who should be cc'd on this email? Multiple email addresses can be entered either individually, or as a comma separated list, eg. test@example.com,example@example.com.
- Bcc
  Who should be bcc'd on this email? Multiple email addresses can be entered either individually, or as a comma separated list, eg. test@example.com,example@example.com.
- From
  Select an email address or alias from your Gmail Account. Defaults to the primary email address.
- From Name
  Customize the from name (but must be sent via the email address you connected).
- Body Type
- BodyRequired
- Signature
  Include a default signature with the email? Will be placed at end of the message after a line break and another "--" line. Note: Only signatures set as your Gmail account email/alias "Signature Defaults" > "For New Emails Use" are displayed.
- Label/Mailbox
- Attachments
  A file to be attached. Can be an actual file or a public URL which will be downloaded and attached.
Action
Write
- To
  Who will this email be sent to? Multiple email addresses can be entered either individually, or as a comma separated list, eg. test@example.com,example@example.com.
- Cc
  Who should be cc'd on this email? Multiple email addresses can be entered either individually, or as a comma separated list, eg. test@example.com,example@example.com.
- Bcc
  Who should be bcc'd on this email? Multiple email addresses can be entered either individually, or as a comma separated list, eg. test@example.com,example@example.com.
- From
  Select an email address or alias from your Gmail Account. Defaults to the primary email address.
- From Name
- Reply To
  Specify a single reply address other than your own.
- SubjectRequired
- Body Type
  If using the HTML option, you must add any and all formatting (paragraphs, lists, etc) directly using HTML. Learn more.
- BodyRequired
- Signature
  Include a default signature with the email? Will be placed at end of the message after a line break and another "--" line. Note: Only signatures set as your Gmail account email/alias "Signature Defaults" > "For New Emails Use" are displayed.
- Label/Mailbox
- Attachments
  A file to be attached. Can be an actual file or a public URL which will be downloaded and attached.
Action
Write
- Trigger Instructions
  Important
  If you are using a Gmail trigger for this Zap, we recommend only triggering off of "Inbox" messages to avoid Zap Loops.
  For the "New Email Matching Search" Gmail trigger, please add label:inbox to the end of your "Search String."
  For the "New Email", "New Labeled Email", and "New Thread" Gmail triggers, please select INBOX for the "Label/Mailbox" field.
- ThreadRequired
  If you're not using a Gmail trigger for this Zap, we recommend adding a Search step to find the thread you want.
- To
  Who will this email be sent to? Multiple email addresses can be entered either individually, or as a comma separated list, eg. test@example.com,example@example.com.
- Cc
  Who should be cc'd on this email? Multiple email addresses can be entered either individually, or as a comma separated list, eg. test@example.com,example@example.com.
- Bcc
  Who should be bcc'd on this email? Multiple email addresses can be entered either individually, or as a comma separated list, eg. test@example.com,example@example.com.
- From
  Select an email address or alias from your Gmail Account. Defaults to the primary email address.
- From Name
- Reply To
  Specify a single reply address other than your own.
- Body Type
  If using the HTML option, you must add any and all formatting (paragraphs, lists, etc) directly using HTML. Learn more.
- BodyRequired
- Label/Mailbox
- Attachments
  A file to be attached. Can be an actual file or a public URL which will be downloaded and attached.
Action
Write
- Search StringRequired
  This works the same as the search bar you see in Gmail. For example: from:amy OR from:david< or subject:dinner label:my-family. Learn more. Note: Only one email will be returned by the search.
- To
  Who will this email be sent to? Multiple email addresses can be entered either individually, or as a comma separated list, eg. test@example.com,example@example.com.
- Cc
  Who should be cc'd on this email? Multiple email addresses can be entered either individually, or as a comma separated list, eg. test@example.com,example@example.com.
- Bcc
  Who should be bcc'd on this email? Multiple email addresses can be entered either individually, or as a comma separated list, eg. test@example.com,example@example.com.
- From
  Select an email address or alias from your Gmail Account. Defaults to the primary email address.
- From Name
- Reply To
  Specify a single reply address other than your own.
- SubjectRequired
- Body Type
  If using the HTML option, you must add any and all formatting (paragraphs, lists, etc) directly using HTML. Learn more.
- BodyRequired
- Signature
  Include a default signature with the email? Will be placed at end of the message after a line break and another "--" line. Note: Only signatures set as your Gmail account email/alias "Signature Defaults" > "For New Emails Use" are displayed.
- Label/Mailbox
- Attachments
  A file to be attached. Can be an actual file or a public URL which will be downloaded and attached.
Action
Search or write
- Is Company?
Trigger
Scheduled
Try It
- Pipeline
- Stage
Trigger
Scheduled
Try It
New Lead
Triggers when a new lead is created.
Trigger
Scheduled
Try It
- Related to
Trigger
Scheduled
Try It
- Related to
Trigger
Scheduled
Try It
- CompanyRequired
- Name
- Parent Company
- Email
- Work Number
- Mobile Number
- Industry
- Tags
  Specify the name of a tag which will be assigned to the company. Existing tags are kept.
- Street
- City
- Zip/Post Code
- State or Region
- Country
- Owner
  Zendesk Sell User that the contact should be assigned to.
- Website
- Skype
- Facebook
- Twitter
- LinkedIn
- Fax
- Description
Action
Write
- PersonRequired
- First Name
  First name of the person.
- Last Name
  Last name of the person.
- Title
- Company
- Email
- Work Number
- Mobile Number
- Industry
- Tags
  Specify the name of a tag which will be assigned to the person. Existing tags are kept.
- Street
- City
- Zip/Post Code
- State or Region
- Country
- Owner
  Zendesk Sell User that the contact should be assigned to.
- Website
- Skype
- Facebook
- Twitter
- LinkedIn
- Fax
- Description
Action
Write
- DealRequired
- Name
- Primary Contact
  Choose a primary contact which will be assigned to the deal.
- Value
  Value of the new deal. Should be a number.
- Currency
- Hot
  Mark this deal as a hot deal.
- Owner
  Zendesk Sell User that the deal should be assigned to.
- Pipeline
- Stage
- Source
  Where this deal is coming from?
- Tags
  Specify the name of a tag which will be assigned to the deal. Existing tags are kept.
Action
Write
- SequenceRequired
- Resource IDRequired
  Zendesk Sell Lead that will be enrolled.
- Resource TypeRequired
- Sequence Owner ID
  That will be the user that emails will be sent by and tasks will be created for.
Action
Write
- LeadRequired
- First Name
- Last Name
- Company Name
- Email
- Work Number
- Mobile Number
- Title
- Source
  Where this lead is coming from?
- Industry
- Tags
  Specify the name of a tag which will be assigned to the lead. Existing tags are kept.
- Street
- City
- Zip/Post Code
- State or Region
- Country
- Status
  Name of the status of the new lead.
- Owner
  Zendesk Sell User that the lead should be assigned to.
- Website
- Skype
- Facebook
- Twitter
- LinkedIn
- Fax
- Description
Action
Write
- NameRequired
- Description
- SKU
- Active
  Indicator of whether or not the product can be added to a deal.
- Max Discount
  Maximum discount (0-100) that can be applied to the product, e.g. put 20 if it's 20%.
- Max Markup
  Maximum markup that can be applied to the product, e.g. put 10 if it's 10%.
- Unit Cost
  Cost of the product. Visible only to account administrators.
- Unit Cost Currency
  Currency of the product cost, specified in 3-character currency code (ISO4217) format. Visible only to account administrators.
- Placeholder
  Need multiple prices for different currencies? Read more about Zapier Line Items.
- Unit PriceRequired
- CurrencyRequired
Action
Write
- Task ContentRequired
- Owner
  Zendesk Sell User that the task should be assigned to.
- Due Date
- Alert
  Date and time that Zendesk Sell should send owner of the task a reminder.
- Related to
  Leave blank for task not related to any lead, contact or deal.
Action
Write
- Contact ID
- Name
- First Name
- Last Name
- Email
- Is Company?
Action
Search
- Deal ID
- Deal Name
Action
Search
- Lead ID
- Company Name
- First Name
- Last Name
- Email
Action
Search
- Product ID
- Product Name
- Product SKU
Action
Search
- Stage ID
  Provide either Stage ID or Stage Name.
- Stage Name
  Provide either Stage ID or Stage Name.
- Pipeline Name
Action
Search
- Company ID
- Company Name
- Email
- NameRequired
- Parent Company
- Email
- Work Number
- Mobile Number
- Industry
- Tags
  Specify the name of a tag which will be assigned to the company.
- Street
- City
- Zip/Post Code
- State or Region
- Country
- Owner
  Zendesk Sell User that the contact should be assigned to.
- Website
- Skype
- Facebook
- Twitter
- LinkedIn
- Fax
- Description
Action
Search or write
- Deal ID
- Deal Name
- NameRequired
- Primary ContactRequired
  Choose a primary contact which will be assigned to the deal.
- Value
  Value of the new deal. Should be a number.
- Currency
- Hot
  Mark this deal as a hot deal.
- Owner
  Zendesk Sell User that the deal should be assigned to.
- Pipeline
- Stage
- Source
  Where this deal is coming from?
- Tags
  Specify the name of a tag which will be assigned to the deal.
Action
Search or write
- Product ID
- Product Name
- Product SKU
- NameRequired
- Description
- SKU
- Active
  Indicator of whether or not the product can be added to a deal.
- Max Discount
  Maximum discount (0-100) that can be applied to the product, e.g. put 20 if it's 20%.
- Max Markup
  Maximum markup that can be applied to the product, e.g. put 10 if it's 10%.
- Unit Cost
  Cost of the product. Visible only to account administrators.
- Unit Cost Currency
  Currency of the product cost, specified in 3-character currency code (ISO4217) format. Visible only to account administrators.
- Placeholder
  Need multiple prices for different currencies? Read more about Zapier Line Items.
- Unit PriceRequired
- CurrencyRequired
Action
Search or write

New Call
Triggered when a call is finished on your Twilio number.
Trigger
Instant
Try It
- To NumberRequired
  Choose the phone number in your Twilio account you want to watch for new SMS.
- Apply US Prefix
  Automatically add 1 to 10 digits US based numbers.
Trigger
Scheduled
Try It
- From NumberRequired
- To NumberRequired
  Include country code. Everything but numbers will be removed and leading + wil be added. Separate multiple numbers with commas. Example: 15554443333,44111222333.
- MessageRequired
- Voice
- Language
- Send Digits
  A string of keys to dial after connecting to the number. Can be 0-9, #, *, or w (to wait 1/2 sec). Does not dial a new number for forwarding - for responding to a phone menu.
Action
Write
- Label/Mailbox
- Search String
  This works the same as the search bar you see in Gmail. For example: from:amy OR from:david or subject:dinner label:my-family. Learn more.
Trigger
Scheduled
Try It
- Label/MailboxRequired
Trigger
Scheduled
Try It
- Search StringRequired
  By default this search will trigger on emails in all folders, including Sent emails, which most people don't want. To limit results, like to your inbox, include in:inbox.
  This works the same as the search bar you see in Gmail. For example: from:amy OR from:david or in:inbox subject:dinner label:my-family. Learn more.
Trigger
Scheduled
Try It
- Label/Mailbox
Trigger
Scheduled
Try It
- SubjectRequired
- To
  Who will this email be sent to? Multiple email addresses can be entered either individually, or as a comma separated list, eg. test@example.com,example@example.com.
- Cc
  Who should be cc'd on this email? Multiple email addresses can be entered either individually, or as a comma separated list, eg. test@example.com,example@example.com.
- Bcc
  Who should be bcc'd on this email? Multiple email addresses can be entered either individually, or as a comma separated list, eg. test@example.com,example@example.com.
- From
  Select an email address or alias from your Gmail Account. Defaults to the primary email address.
- From Name
  Customize the from name (but must be sent via the email address you connected).
- Body Type
- BodyRequired
- Signature
  Include a default signature with the email? Will be placed at end of the message after a line break and another "--" line. Note: Only signatures set as your Gmail account email/alias "Signature Defaults" > "For New Emails Use" are displayed.
- Label/Mailbox
- Attachments
  A file to be attached. Can be an actual file or a public URL which will be downloaded and attached.
Action
Write
- NameRequired
  Can have parents via a simple forward slash syntax: "Parent/Child"
Action
Write
- Message to Remove Label(s) FromRequired
- Label(s) to RemoveRequired
Action
Write
- Search StringRequired
  This works the same as the search bar you see in Gmail. For example: from:amy OR from:david< or subject:dinner label:my-family. Learn more. Note: Only one email will be returned by the search.
Action
Search
- Is Company?
Trigger
Scheduled
Try It
New Deal
Triggers when a new deal is created.
Trigger
Scheduled
Try It
Updated Deal
Triggers when an existing deal is updated.
Trigger
Scheduled
Try It
Updated Lead
Triggers when an existing lead is updated.
Trigger
Scheduled
Try It
New Product in Catalog
Triggers when a new product in catalog is created. Requires Sell Enterprise Plan or higher.
Trigger
Scheduled
Try It
- NameRequired
- Parent Company
- Email
- Work Number
- Mobile Number
- Industry
- Tags
  Specify the name of a tag which will be assigned to the company.
- Street
- City
- Zip/Post Code
- State or Region
- Country
- Owner
  Zendesk Sell User that the contact should be assigned to.
- Website
- Skype
- Facebook
- Twitter
- LinkedIn
- Fax
- Description
Action
Write
- First Name
  First name of the person.
- Last NameRequired
  Last name of the person.
- Title
- Company
- Email
- Work Number
- Mobile Number
- Industry
- Tags
  Specify the name of a tag which will be assigned to the person.
- Street
- City
- Zip/Post Code
- State or Region
- Country
- Owner
  Zendesk Sell User that the contact should be assigned to.
- Website
- Skype
- Facebook
- Twitter
- LinkedIn
- Fax
- Description
Action
Write
- NameRequired
- Primary ContactRequired
  Choose a primary contact which will be assigned to the deal.
- Value
  Value of the new deal. Should be a number.
- Currency
- Hot
  Mark this deal as a hot deal.
- Owner
  Zendesk Sell User that the deal should be assigned to.
- Pipeline
- Stage
- Source
  Where this deal is coming from?
- Tags
  Specify the name of a tag which will be assigned to the deal.
Action
Write
- Resource IDRequired
- Resource TypeRequired
- Sequence ID
  If you leave it blank, this will stop all currently active sequences for that object.
Action
Write
- First Name
- Last Name
- Company Name
- Email
- Work Number
- Mobile Number
- Title
- Source
  Where this lead is coming from?
- Industry
- Tags
  Specify the name of a tag which will be assigned to the lead.
- Street
- City
- Zip/Post Code
- State or Region
- Country
- Status
  Name of the status of the new lead.
- Owner
  Zendesk Sell User that the lead should be assigned to.
- Website
- Skype
- Facebook
- Twitter
- LinkedIn
- Fax
- Description
Action
Write
- ContentRequired
- Related toRequired
  Note must be related to a lead, person, company or deal
Action
Write
- ProductRequired
- NameRequired
- Description
- SKU
- Active
  Indicator of whether or not the product can be added to a deal.
- Max Discount
  Maximum discount (0-100) that can be applied to the product, e.g. put 20 if it's 20%.
- Max Markup
  Maximum markup that can be applied to the product, e.g. put 10 if it's 10%.
- Unit Cost
  Cost of the product. Visible only to account administrators.
- Unit Cost Currency
  Currency of the product cost, specified in 3-character currency code (ISO4217) format. Visible only to account administrators.
- Placeholder
  Need multiple prices for different currencies? Read more about Zapier Line Items.
- Unit PriceRequired
- CurrencyRequired
Action
Write
- Company ID
- Company Name
- Email
Action
Search
- Person ID
- First Name
- Last Name
- Email
Action
Search
- Source ID
- Source Name
Action
Search
- Source ID
- Source Name
Action
Search
- Sequence ID
- Sequence Name
Action
Search
- User ID
- Full Name
- Email
Action
Search
- Person ID
- First Name
- Last Name
- Email
- First Name
  First name of the person.
- Last NameRequired
  Last name of the person.
- Title
- Company
- Email
- Work Number
- Mobile Number
- Industry
- Tags
  Specify the name of a tag which will be assigned to the person.
- Street
- City
- Zip/Post Code
- State or Region
- Country
- Owner
  Zendesk Sell User that the contact should be assigned to.
- Website
- Skype
- Facebook
- Twitter
- LinkedIn
- Fax
- Description
Action
Search or write
- Lead ID
- Company Name
- First Name
- Last Name
- Email
- First Name
- Last Name
- Company Name
- Email
- Work Number
- Mobile Number
- Title
- Source
  Where this lead is coming from?
- Industry
- Tags
  Specify the name of a tag which will be assigned to the lead.
- Street
- City
- Zip/Post Code
- State or Region
- Country
- Status
  Name of the status of the new lead.
- Owner
  Zendesk Sell User that the lead should be assigned to.
- Website
- Skype
- Facebook
- Twitter
- LinkedIn
- Fax
- Description
Action
Search or write

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How Twilio + Gmail + Zendesk Sell Integrations Work

Step 1: Authenticate Twilio, Gmail, and Zendesk Sell.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Twilio + Gmail + Zendesk Sell

About Twilio

An easy tool for developers to send and receive SMS and voice calls.

Learn more

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About Zendesk Sell

Zendesk Sell (formerly Base) is a sales automation tool to enhance productivity, processes, and pipeline visibility for sales teams.

Learn more

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Twilio + Gmail + Zendesk Sell Integrations

How to connect Twilio + Gmail + Zendesk Sell

Do even more with Twilio + Gmail + Zendesk Sell

New Phone Number

New Recording

New Transcription

Send SMS

From NumberRequired

Alphanumeric Sender ID

To NumberRequired

MessageRequired

Media Url

Send Large Messages?

New Label

New Email

Label/Mailbox

New Starred Email

Add Label to Email

Label(s) to Add

Message to be LabeledRequired

Create Draft Reply

Trigger Instructions

Important

ThreadRequired

To

Cc

Bcc

From

From Name

Body Type

BodyRequired

Signature

Label/Mailbox

Attachments

Send Email

To

Cc

Bcc

From

From Name

Reply To

SubjectRequired

Body Type

BodyRequired

Signature

Label/Mailbox

Attachments

Reply to Email

Trigger Instructions

Important

ThreadRequired

To

Cc

Bcc

From

From Name

Reply To

Body Type

BodyRequired

Label/Mailbox

Attachments

Find or Send Email

Search StringRequired

To

Cc

Bcc

From

From Name

Reply To

SubjectRequired

Body Type

BodyRequired

Signature

Label/Mailbox

Attachments

Updated Contact

Is Company?

Deal Enters New Stage

Pipeline

Stage