When this happens...
ZendeskNew Ticket
Then do this...
TrelloCreate Card

Not every customer support ticket can be resolved by a member of the support team. Perhaps you need to assign some to your product team, or want a way for your support manager to easily see a bird's-eye view on the progress of a certain ticket or all tickets. This Zapier automation helps turn your Zendesk tickets into team to-dos. Every time a new ticket is added in Zendesk, Zapier will create a new Trello card with the ticket information.

Note: This Zapier integration doesn't create Trello cards for current Zendesk tickets, only new tickets that come in after you've set it up.

How It Works

  1. A new ticket is added in Zendesk
  2. Zapier creates a new card in Trello with the ticket information

What You Need

  • Zendesk account
  • Trello account

Why Zapier?


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No coding required—automate any of 1,500+ apps in minutes.


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It's easy to connect Trello + Zendesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Card Updated

Triggers when a Card is updated in Trello.

Create List

Adds a new list on a specific board.

New Notification

Triggers when you get a new notification in Trello.

Create Board

Creates a new board.

New Card

Triggers when a new card is added.

Create Card

Adds a new card on a specific board and list.

New Activity

Triggers when there is activity in Trello.

Attach File to Ticket

Attach a file to an existing ticket.

New User

Triggers when a new user is created.

Create User

Create a new user.

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Become a Zapier Integration Partner

Trello is a team collaboration tool that lets you organize anything and everything to keep your projects on task.

Learn More

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

See Zendesk Integrations