Magento + Zendesk Integrations

How to connect Magento + Zendesk

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Supported triggers and actions

What does this mean?

New Product
Triggers when a new product is created in Magento.
Trigger
Scheduled
New Customer
Triggers when Magento gets a new customer.
Trigger
Scheduled
New Order
Triggers when Magento gets a new order (with line item support).
Trigger
Scheduled
New Sales Order Invoice
Triggers when Magento gets a new sales order invoice (with line item support).
Trigger
Scheduled
New Sales Order Shipment
Triggers when Magento gets a new sales order shipment (with line item support).
Trigger
Scheduled

New Order
Triggers when Magento gets a new order.
Trigger
Scheduled
New Sales Order Credit Memo
Triggers when Magento gets a new sales order credit memo.
Trigger
Scheduled

New Sales Order Invoice
Triggers when Magento gets a new sales order invoice.
Trigger
Scheduled

Magento
Triggers when Magento gets a new sales order shipment.
Scheduled
Trigger
Magento
Create a new category
Scheduled
Action
Magento
Create a new catalog product
Scheduled
Action
Magento
Create a new customer
Scheduled
Action
Magento
Create a new sales order comment
Scheduled
Action
Magento
Create a new invoice for an order
Scheduled
Action
Zendesk
Triggers when a new group is created.
Scheduled
Trigger
Zendesk
Triggers when a new organization is added to Zendesk.
Scheduled
Trigger
Zendesk
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
Scheduled
Trigger
Zendesk
Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.
Scheduled
Trigger
Zendesk
Triggers when a new ticket is added to a view.
Scheduled
Trigger
Zendesk
Triggers when a new user is created.
Scheduled
Trigger
Zendesk
Triggers when a new view is created.
Scheduled
Trigger
Zendesk
Create a new organization.
Scheduled
Action
Zendesk
Create a new ticket.
Scheduled
Action
Zendesk
Attach a file to an existing ticket.
Scheduled
Action
Zendesk
Add a comment to an existing ticket.
Scheduled
Action
Zendesk
Add one or more tags to an existing ticket.
Scheduled
Action
Zendesk
Update an existing organization.
Scheduled
Action
Zendesk
Update an existing ticket status or add comments.
Scheduled
Action
Zendesk
Update an existing user.
Scheduled
Action
Zendesk
Create a new user.
Scheduled
Action
Zendesk
Finds an existing agent.
Scheduled
Action
Zendesk
Finds an existing group.
Scheduled
Action
Zendesk
Finds an existing organization.
Scheduled
Action
Zendesk
Finds an existing ticket.
Scheduled
Action
Zendesk
Finds an existing user.
Scheduled
Action
Zendesk
Finds or creates a specific organization.
Scheduled
Action
Zendesk
Finds or creates a specific ticket.
Scheduled
Action
Zendesk
Finds or creates a specific user.
Scheduled
Action

How Magento + Zendesk Integrations Work

Step 1: Authenticate Magento and Zendesk.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.