Connect LiveChat and Microsoft Outlook to power AI-driven automation
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Launch your first automated workflow
Start with a template that brings LiveChat and Microsoft Outlook together. Build enterprise-grade automation in minutes.
Our most popular template
How Zapier works
Zapier makes it easy to integrate LiveChat with Microsoft Outlook - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Chat Changed" from LiveChat.
Add your action
An action happens after the trigger—such as "Add Attendees to Calendar Event" in Microsoft Outlook.
You’re connected!
Zapier seamlessly connects LiveChat and Microsoft Outlook, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Chat Changed
Triggers when the tag list for a particular chat was changed.
Try ItTriggerInstant - New Chat
Triggers when the chat is started.
Try ItTriggerInstant - New Visitor in Queue
Triggers when a visitor enters queue.
Try ItTriggerInstant - Cancelled Calendar Event
Triggers when an event is cancelled.
Try ItTriggerInstant
- Finished Chat
Triggers when the chat is ended.
Try ItTriggerInstant - New Ticket
Triggers when the ticket is created.
Try ItTriggerInstant - Calendar
- Time BeforeRequired
- Time Before (Unit)Required
Try ItTriggerPolling- Shared Inbox
- Parent FolderRequired
- Child Folder
Try ItTriggerPolling
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Practical ways you can use LiveChat and Microsoft Outlook
Log chat tickets in Outlook for follow-ups.
After a LiveChat ticket is created, Zapier can automatically create a draft email or event in Microsoft Outlook for follow-up purposes. This keeps your support team organized and ensures timely responses without manual tracking of tickets.
Customer Support OpsCapture new leads from LiveChat conversations in Outlook.
When a conversation starts with a new contact in LiveChat, Zapier can automatically create a new contact in Microsoft Outlook. This ensures every new lead is promptly added to your CRM or contact system, helping your sales team follow up in a timely manner.
Sales Ops
